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Jobs · Information Technology · Minnesota

IT Executive Support Specialist

nVent · St Louis Park, MN · 2 wk ago
On-siteInformation Technology$63k–$117k/yrFull-time

About the role

Join an organization that ensures a more secure world through connecting and protecting our customers with inventive electrical solutions. What You Will Experience In This Position

Responsibilities

  • Be the primary point of contact and escalation for Executive and C-suite users.
  • Lead complex troubleshooting issues escalated from Level 1 that require advanced expertise.
  • Expedite issue resolution for executives by coordinating across IT teams.
  • Strong teamwork skills to collaborate effectively with other team members.
  • Work with key stakeholders across different business segments to understand their needs and provide technical solutions.
  • Troubleshoot moderate to complex hardware, software, network, and operating system issues.
  • Lead projects to improve IT operations and systems.
  • Collaborate with various groups to understand their technology needs and challenges.
  • Take ownership of issues to ensure timely resolution according to SLA.
  • Analyze, diagnose, and resolve moderately complex end-user problems.
  • Provide remote support for systems and applications.
  • Expedite issue resolution by coordinating with team members and management.
  • Accurately document details of issues, troubleshooting, and resolutions.
  • Maintain knowledge base articles to assist other technicians.
  • Identify appropriate assignment groups and transfer tickets accordingly.
  • Provide on-call support during non-business hours when needed.
  • Other duties as assigned.

Requirements

  • 5+ years of experience in enterprise IT support.
  • 3+ years of experience working directly with C-Suite Executive’s, Presidents, and VPs.
  • 5+ years supporting Windows and iOS environments in large enterprises.
  • Expertise supporting Microsoft Teams, conference rooms, and boardroom.
  • Logitech Tap and Crestron device experience a plus.
  • Expert knowledge of Windows 10/11, Office 365, iOS, device management.
  • Experience with SCCM, Azure AD, Active Directory, O365.
  • Experience with disk imaging including PXE booting devices using SCCM.
  • Working skills with core networking fundamentals including TCP/IP, DNS, DHCP, and VPNs.
  • Experience supporting the deployment and changes of networking infrastructure.
  • Maintain accurate inventory of IT assets.
  • Strong leadership and project management skills.
  • Ability to manage executive relationships with poise and professionalism.
  • Strong problem solving and advanced troubleshooting skills.
  • Excellent written and verbal communication abilities.
  • Detail-oriented with strong documentation skills.
  • Ability to meet physical demands of role.
  • Desire to continuously expand your technical knowledge.
  • Experience working with ticket management systems (FreshService experience a plus).

Qualifications

  • Experience supporting Windows and iOS environments in large enterprises.
  • Expertise supporting Microsoft Teams, conference rooms, and boardroom.
  • Logitech Tap and Crestron device experience a plus.
  • Expert knowledge of Windows 10/11, Office 365, iOS, device management.
  • Experience with SCCM, Azure AD, Active Directory, O365.
  • Experience with disk imaging including PXE booting devices using SCCM.
  • Working skills with core networking fundamentals including TCP/IP, DNS, DHCP, and VPNs.
  • Experience supporting the deployment and changes of networking infrastructure.
  • Maintain accurate inventory of IT assets.
  • Strong leadership and project management skills.
  • Ability to manage executive relationships with poise and professionalism.
  • Strong problem solving and advanced troubleshooting skills.
  • Excellent written and verbal communication abilities.
  • Detail-oriented with strong documentation skills.
  • Ability to meet physical demands of role.
  • Desire to continuously expand your technical knowledge.
  • Experience working with ticket management systems (FreshService experience a plus).

Skills

  • Enterprise IT support experience.
  • Direct experience with C-Suite Executive’s, Presidents, and VPs.
  • Supporting Windows and iOS environments in large enterprises.
  • Supporting Microsoft Teams, conference rooms, and boardroom.
  • Logitech Tap and Crestron device experience.
  • Windows 10/11, Office 365, iOS, device management expertise.
  • SCCM, Azure AD, Active Directory, O365 experience.
  • Disk imaging including PXE booting devices using SCCM.
  • Core networking fundamentals including TCP/IP, DNS, DHCP, and VPNs.
  • Deployment and changes of networking infrastructure experience.
  • Inventory management skills.
  • Leadership and project management skills.
  • Executive relationship management skills.
  • Problem solving and advanced troubleshooting skills.
  • Written and verbal communication abilities.
  • Documentation skills.
  • Physical demands of role.
  • Continuous learning desire.
  • FreshService experience (optional).

Benefits

  • Medical, dental, and vision plans.
  • Flexible spending accounts.
  • Short-term and long-term disability benefits.
  • Critical illness, accident insurance, and life insurance.
  • 401(k) retirement plan.
  • Employee stock purchase plan with company match.
  • Supplemental benefits such as tuition reimbursement, caregiver, personal and parental leave, back-up care services, paid time off including volunteer time, a well-being program, and legal & identity theft protection.

Pay

$62,900.00 - $116,900.00 Depending on the position offered, employee may be eligible for other forms of compensation, such as annual incentives.

Schedule

Not specified

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