Senior General Manager

About the role

Victra is the largest Verizon Authorized Retailer in the United States. As a Senior General Manager, you shape our guest experience. By coaching your team, you help them give their best to Every Guest, Every Time. Your responsibilities include driving for high-performance results within a fast-paced sales environment, focusing on optimizing customer and employee experiences, and acting as a mentor for your Assistant General Manager.

Responsibilities

• Support, coach, and mentor sales associates to achieve store goals.
• Teach and model the sales process with Every Guest, Every Time.
• Aid in attracting and retaining top caliber employees.
• Act as a brand advocate for Victra.
• Provide ongoing sales training and support to help the team exceed sales, retention, quality, and service objectives.
• Engage in sales strategy development to showcase products and services throughout the store.
• Maintain store performance by supporting inventory compliance.
• Create and implement innovative ways to drive traffic to the store and capitalize on the existing customer base.
• Take ownership for store and employee success, including work-related needs.
• Support proper staffing, scheduling, labor controls, marketing, loss prevention, and other store functions.
• Assist with guest escalations and resolve issues in a timely manner.
• Communicate company objectives and priorities to team members.
• Stay up to date with sales promotions and ensure guests receive complete solutions for their needs.
• Participate in special projects and pilots as assigned.
• Attend required manager trainings, roundtables, and group sessions.

Requirements

• 1-3 years of experience in a retail sales environment, with some leadership or supervisory experience preferred.
• Proven track record of achieving team and individual sales goals.
• Ability to balance multiple priorities in a fast-paced environment.
• Experience setting goals, evaluating performance, and developing a high-performing team.
• Basic interview skills and staffing knowledge.
• High school diploma or GED.
• One or more years of customer service, preferably in retail or sales.
• Willingness to work evenings, weekends, holidays, and during peak periods.
• At least 18 years of age.
• Legally authorized to work in the United States.

Qualifications

• Ability to lift ten pounds.
• Ability to stand for long periods of time.

Skills

• Customer service skills
• Sales skills
• Team management
• Strategic planning

Benefits

• Paid Training
• Premium Health, Dental, and Vision Insurance
• Paid Maternity Leave
• 401K Match
• Tuition Reimbursement
• 50% off Verizon Service
• Referral Bonus
• Frequent Contests
• Career Advancement Opportunities

Pay

Pay will include a base rate of $23.15 /hour with uncapped earning potential through commission.

Schedule

This is an hourly role.