Senior General Manager

Responsibilities

• Understand the center's key KPIs and financials to make informed and responsible business decisions.
• Build and maintain relationships with KidStrong families that align with our core values and provide exceptional customer service.
• Oversee center-level initiatives i.e. center maintenance, training, brand consistency, etc.
• Daily, Weekly, and Monthly cleaning and maintenance of the center.
• Delegate center tasks amongst the center team to ensure consistent execution.
• Manage center-level employee issues and manage appropriate documentation.
• The typical schedule includes 4 weekdays and 1-weekend shift with specific hours dependent on the needs of the center.
• Schedule, promote, and sell KidStrong events, such as camps and parties, to maximize center profitability.
• Work alongside HQ support staff to pilot and trial new initiatives.
• Maintain flawless lead management by conducting call drives to new and existing leads in the Center's CRM tool.
• Responsible for sales, as well as delegating responsibilities to the center staff team, i.e. call drives, trial conversion, and event booking.
• Source and attend local events to increase brand awareness, and drive incremental leads and memberships.

Leadership

• Foster a coaching culture - see something, say something.
• Continuously assess and document Coaches based on the KidStrong Coach DNA profile and class quality.
• Recruit, screen, interview, onboard, manage, train, and evaluate coaching candidates.
• Ensure candidates complete all paperwork to comply with company policy and law.
• Lead coaching candidates through the training process and required evaluations.
• Manage and support the ongoing professional development of staff through LearnUpon.
• Lead Center level staff meetings focused on - development, productivity, programming, and product.
• Communicate professionally with co-workers in Slack and Email, including periodic checks of messages when not in centers.
• Attend weekly leadership meetings.

Coaching

• Coach students by delivering an evolving curriculum that focuses on Brain, Physical, and Character development for ages ranging from walking to 11 years old approximately as required by business demands.
• Create positive interactions with students and families before, during, and after class.
• Understand the "why" behind the KidStrong curriculum and be able to clearly and concisely communicate it.
• Demonstrate and manage the implementation of various programming and curriculum elements.
• Use the KS Coaches App to record and provide data (attendance, awards, etc.).
• Must be able to work in a physically intensive environment - coaches may cover multiple miles in a shift moving through class, lifting and repeatedly moving equipment up to 25 pounds in weight.
• Lead monthly center staff meetings focused on culture, development, product, and performance.
• Approximately 3-5 coaching hours per week.

Skills/Qualifications

• An athletic and/or coaching background with experience working with or coaching kids ages 15 months - 11 years old - a passion for working with children is non-negotiable!
• Comfortable speaking to parents/guardians regarding a variety of topics including customer service escalations.
• Previous experience as a general manager is required and multi unit experience is preferred.
• Previous experience working closely with HQ a c-suite member required.
• Strong communication, time management and feedback skills required.
• Prior experience as a pediatric OT/PT is a plus, but not required.
• Practical work experience with Google and Microsoft platforms.
• Previous experience with systems and platforms such as ZenPlanner, LearnUpon, CareerPlug, ADP, and FranConnect is preferred but not required.
• Intermediate knowledge of physiology, exercise techniques, and body mechanics.
• CPR certified.
• Achieve Coach Certification through the HQ Training and Certification team.