Senior General Manager

Position Summary

Essential Duties & Responsibilities

Scope of Role

Required Certifications & Experience

Knowledge, Skills & Abilities

Physical Requirements & Work Environment

Education

Perks & Benefits

Pre-Employment Screening

• Position Summary

  Leads a large, complex RYAN home services market as senior general manager — full accountability for P&L, growth, retention, talent, safety, and operational excellence. Sets market strategy, leads through multiple layers of management, and builds the leadership bench that fuels RYAN's long-range growth objectives and mission.

• Essential Duties & Responsibilities

  • Owns full financial performance of a $10M+ market, including budgeting, forecasting, and in-year management of revenue, margin, and operating expenses.
  • Sets the strategic roadmap for the market (growth priorities, capital needs, service mix, labor strategy, leadership capacity) aligned with company goals.
  • Leads through multiple layers of management (Department Managers, Sr. Department Managers, and other leaders), ensuring capability, clarity, and accountability.
  • Buils leadership bench strength through development plans, succession planning, and disciplined performance management.
  • Delivers regular Ryan Performance Connections and annual performance reviews for all direct reports and ensures completion of compensation processes.
  • Oversees customer experience and retention across a complex customer base, maintaining visibility into key accounts and significant service issues.
  • PARTNERS WITH HR ON WORKFORCE PLANNING, STRUCTURE, LEADERSHIP HIRING, RETENTION, AND CHANGE MANAGEMENT.
  • PARTNERS WITH COMMERCIAL AND MARKETING LEADERS ON MARKET POSITIONING, ACCOUNT GROWTH STRATEGIES, SEGMENT FOCUS, AND LOCAL EXPANSION.
  • OWNS MARKET-LEVEL SAFETY AND COMPLIANCE PERFORMANCE, USING DATA TO IDENTIFY TRENDS AND DRIVE CONTINUOUS IMPROVEMENT.
  • CONTRIBUTES AS A SENIOR OPERATOR ACROSS MARKETS BY SHARING BEST PRACTICES, MENTORING LEADERS, AND INFLUENCING BROADER OPERATIONAL INITIATIVES.
  • Maintains an active, visible presence in the field to validate standards, support leaders, and stay connected to execution without acting as a frontline crew member.

• Scope of Role

  LEADS A MARKET WITH REVENUE GREATER THAN $10M
  OVERSEES 5+ DEPARTMENTS THROUGH A TEAM OF DEPARTMENT MANAGERS
  RESPONSIBLE FOR 35+ ASSOCIATES ACROSS THE MARKET
  SERVES 5,000+ CUSTOMERS
  OPERATES WITHIN RYAN'S PRICING, BRAND, AND POLICY FRAMEWORK

• Required Certifications & Experience

  • Valid Driver's License and DOT Certificate
  • 5+ years of leadership experience in multi-department P&L roles, including prior experience as a Market Leader or equivalent

• Knowledge, Skills & Abilities

  • Proven full P&L ownership at scale, including budgeting, margin and revenue management, and sound investment decisions to drive profitable growth.
  • Demonstrated success leading leaders, developing managers, building succession pipelines, and holding teams accountable for results.
  • Strong strategic and market acumen; able to read a market, set direction, and translate RYAN's goals into a winning plan.
  • Entrepreneurial drive and ownership mindset; proactively identifies and executes growth and improvement opportunities.
  • Senior-level communication skills; adept at coaching, giving direct feedback, and representing the market with associates, leaders, customers, and community stakeholders.
  • Strong judgment and problem-solving skills; able to make complex operating decisions under pressure.
  • Proficiency with Microsoft and Google platforms and relevant field-based operating systems.

• Physical Requirements & Work Environment

  PRIMARILY AN OFFICE- AND FIELD-LEADERSHIP ROLE; ABLE TO MOVE ABOUT MARKET FACILITIES AND JOB SITES AS NEEDED.
  ABILITY TO WORK OUTSIDE IN VARYING WEATHER CONDITIONS WHEN VISITING SITES.
  TRAVEL WITHIN THE MARKET AND TO COMPANY MEETINGS IS REQUIRED.

• Education

  BACHELOR'S DEGREE (BUSINESS, MANAGEMENT, OR A RELATED FIELD PREFERRED), OR EQUIVALENT INDUSTRY LEADERSHIP EXPERIENCE.

• Perks & Benefits

  • Employee-ownership through RYAN's 100% ESOP — build real equity as the market grows under your leadership.
  • 17 PTO DAYS AND 11 PAID HOLIDAYS ANNUALLY.
  • COMPREHENSIVE MEDICAL, DENTAL, AND VISION COVERAGE.
  • A GROUND-FLOOR OPPORTUNITY TO SHAPE A GROWING MARKET AND BUILD YOUR OWN LEADERSHIP BENCH.
  • Ongoing leadership development opportunities.

• Pre-Employment Screening

  All candidates must successfully complete a pre-employment drug screen (including marijuana), criminal background check, MVR check, and DOT physical (where applicable) before starting employment. Candidates must meet all screening requirements as a condition of employment.