Senior Full-Stack Engineer

About the role

Zite is a company that has launched two products: Fillout, a no-code builder for forms, scheduling, and workflows, which serves tens of millions of end users per month, and Zite, a product that has shown significant growth since its launch in April 2025.

Responsibilities

• As a Senior Frontend Engineer, you will build core user experiences across Zite’s products, including apps, forms, scheduling, websites, and databases, using React, Next.js, TypeScript, and Tailwind.
• Lead and level up the support team at Fillout, ensuring every customer interaction is top-tier, and partner with product, engineering, and GTM teams to resolve complex challenges and design scalable processes.
• Work as the founding designer at Fillout, overseeing the brand, marketing site, and UI/UX of the Fillout editor, including forms, scheduling, workflows, e-signatures, documents, and more.

Requirements

• 5+ years of experience building frontend-heavy applications.
• 6+ years of experience in technical customer support or success, preferably in SaaS products.
• A balance of strategic vision and hands-on execution.
• Strong operational skills, including building data-driven workflows, using metrics to guide decisions, and planning capacity with precision.
• Experience with AI in support, particularly with Intercom FinAI.
• Adaptability to thrive in fast-paced, evolving environments.

Qualifications

• Expertise in React, Next.js, TypeScript, and Tailwind.
• Strong understanding of performance, component architecture, and building fast, intuitive interfaces.
• Experience leading high-performing support teams.
• Strategic thinking combined with hands-on implementation.
• Experience with AI in support, particularly with Intercom FinAI.
• Ability to adapt to fast-paced, evolving environments.

Skills

• Frontend development skills (React, Next.js, TypeScript, Tailwind).
• Customer support and success experience.
• Leadership and mentoring experience.
• Strategic vision and hands-on execution.
• Experience with AI in support.
• Adaptability to fast-paced environments.

Benefits

• Top-of-the-line medical, dental, and vision insurance.
• Flexible work schedule.
• Regular team retreats and hackathons.
• Remote work option.

Pay

Competitive salary based on experience and qualifications.

Schedule

Full-time, remote position.