Senior Full-Stack Engineer

About the role

Zite is a company that has launched two products: Fillout, a no-code builder for forms, scheduling, and workflows, which serves tens of millions of end users per month, and Zite, a product that has shown significant growth since its launch in April 2025.

Responsibilities

• Lead and level up the growing support team at Fillout, ensuring every customer interaction is top-tier.
• Own and improve core metrics such as CSAT, response time, backlog, and handle time.
• Build processes that deliver speed, consistency, and quality.
• Shape the product by capturing and sharing customer feedback systematically and championing the customer perspective in cross-functional discussions.
• Create and maintain training, playbooks, response templates, and knowledge systems that help the team scale effectively.
• Collaborate deeply with product, engineering, and GTM teams to resolve complex challenges, influence priorities, and design scalable processes.
• Pioneer automation and intelligent routing approaches that improve efficiency without losing the human touch.

Requirements

• 6+ years in technical customer support or success, ideally in SaaS products.
• 3+ years leading high-performing support teams.
• A balance of strategic vision and willingness to get hands-on.
• Strong operational chops, including building data-driven workflows, using metrics to guide decisions, and planning capacity with precision.
• Excitement about the role of AI in shaping the future of support (bonus for experience with Intercom FinAI).
• Adaptability to thrive in fast-paced, evolving environments.

Qualifications

• Expertise in frontend development, especially with React, Next.js, TypeScript, and Tailwind.
• A strong grasp of performance, component architecture, and building interfaces that feel fast and intuitive.
• Care about the details and enjoy bringing great designs to life.
• Experience building frontend-heavy applications.

Skills

• Strong leadership and mentoring skills.
• Excellent communication and collaboration abilities.
• Ability to innovate and stay ahead of industry trends.

Benefits

• Top-of-the-line medical, dental, and vision insurance.

Pay

Competitive compensation package based on experience and qualifications.

Schedule

Full-time, remote position.