Senior Front Desk Representative
for section headings like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We must not repeat job title as heading. We need to include sections only when posting has real specific content. So we need to parse content. The posting includes: - Intro paragraph about Evara Health (mission). That's not a section heading; we can put as
. - "About This Role:" heading? Actually it's bold? It says "About This Role:" then description. That could map to "About the role" heading. - Then "What You'll Do:" with bullet-like paragraphs (but not bullet list). We can treat as Responsibilities section. - Then "Why You'll Love Working Here:" with subpoints: Meaningful Impact, Career Growth, Culture. That could be Benefits? Actually it's about culture and benefits. Could map to Benefits section? But there is also later "Culture & Benefits:" section with details about PTO, holidays, health benefits, retirement, professional development, quarterly incentives, career growth. So we have two culture/benefits sections. We should combine? The instruction: Prefer a few substantive sections over many thin ones. So we can have sections: About the role, Responsibilities, Requirements, Benefits (including culture, PTO, etc). Possibly also Qualifications? The posting includes "Required Education & Experience:" which is Requirements/Qualifications. So we can have Requirements section. We must not include Pay or Schedule unless specified. No pay or schedule given. We must not include boilerplate like EEO etc. There's a background screening note at end: "**This position requires a Level 2 background screening..." That's substantive? It's a requirement. Could be included in Requirements? It's a condition. We'll include as part of Requirements maybe. We must not repeat job title as heading. So no heading for "Senior Front Desk/ Patient Access Representative". Good. We must output only HTML fragment, no /. Use
for headings, - for lists,
for prose.
We need to preserve all substantive information; do not invent or summarize away detail. So we need to keep details like 17 locations, mobile health units, Pinellas County, USA TODAY Top Workplace, etc. Also details about responsibilities: Manage complex patient registration, insurance verification, financial documentation, counseling; Serve as senior resource for billing, insurance, payment plans, complex financial situations; Welcome patients using AIDET model; Resolve escalated billing, insurance, payment concerns; Train and mentor Patient Access Representatives; Assist with department scheduling, team meetings, operational improvements; Monitor registration, insurance, financial processes for accuracy, efficiency, regulatory compliance; Manage high volume of patient accounts while ensuring accurate documentation and adherence to protocols; Analyze financial and patient access trends and recommend strategies to improve counseling services and patient satisfaction; Participate in required trainings, certifications, and initiatives to improve department operations and service quality.
We need to keep those as list items under Responsibilities.
For Requirements: High School Diploma or equivalent; Minimum (1) year of experience as Front Office in a healthcare setting; Level 2 background screening through Florida Care Provider Background Screening Clearinghouse (link). Possibly also mention that it's a nonprofit community health center? That's more about organization, not requirement. We'll keep as part of About the role? Actually About the role includes description of role; we can keep that as prose.
Benefits/Culture: We have "Why You'll Love Working Here:" with Meaningful Impact, Career Growth, Culture. Then later "Culture & Benefits:" with details: Generous Paid Time Off: 15 days PTO each year, option to cash out eligible unused PTO; Paid Holidays & Birthday: 10 paid holidays each year, plus additional paid day off for birthday; Comprehensive Health Benefits: medical, dental, vision coverage, plus free healthcare services at Evara Health for eligible employees and dependents; Additional benefits and wellness resources; Retirement Planning: employer contributions up to 4% of salary, guidance/resources; Professional Development & Education: up to $1,500 per year toward continued education and professional development expenses; Quarterly Incentive Opportunities: share in collective success through quarterly incentive programs; Career Growth & Advancement: opportunities to build new skills, take on greater responsibility, advance into leadership or other roles.
We need to output Benefits section with these details. Could also include Culture subpoints but we can combine.
We must not include filler like "commensurate with experience". Not present.
We must not repeat job title as heading.
We must not include navigation/legal/EEO etc. There's none.
We must not include duplicated lines. Ensure we don't duplicate.
We need to output only HTML fragment.
Let's structure:
Intro paragraph about Evara Health (mission).
About the role
Description from "About This Role:" (the paragraph).
Responsibilities
- Manage complex patient registration, insurance verification, financial documentation, and counseling needs with accuracy and independence.
- Serve as a senior resource for billing, insurance, payment plans, and complex financial situations.
- Welcome patients using the AIDET model and provide exceptional service throughout the registration and financial counseling process.
- Resolve escalated billing, insurance, and payment concerns by coordinating with patients, providers, and insurance companies.
- Train and mentor Patient Access Representatives while sharing best practices and supporting team development.
- Assist with department scheduling, team meetings, and operational improvements.
- Monitor registration, insurance, and financial processes for accuracy, efficiency, and regulatory compliance.
- Manage a high volume of patient accounts while ensuring accurate documentation and adherence to Evara Health protocols.
- Analyze financial and patient access trends and recommend strategies to improve counseling services and patient satisfaction.
- Participate in required trainings, certifications, and initiatives to improve department operations and service quality.
Requirements
- High School Diploma, or equivalent
- Minimum (1) year of experience as Front Office in a healthcare setting
- Level 2 background screening through the Florida Care Provider Background Screening Clearinghouse (https://info.flclearinghouse.com)
Benefits
- Generous Paid Time Off: 15 days of paid time off each year, with the option to cash out eligible unused PTO.
- Paid Holidays & Birthday: 10 paid holidays each year, plus an additional paid day off to celebrate your birthday.
- Comprehensive Health Benefits: access to medical, dental, and vision coverage designed to support you and your family, plus free healthcare services at Evara Health for eligible employees and dependents.
- Additional benefits and wellness resources are also available to support your overall health and well-being.
- Retirement Planning: employer contributions of up to 4% of your salary, along with guidance and resources to help you plan for retirement.
- Professional Development & Education: eligible employees can receive up to $1,500 per year toward continued education and professional development expenses, including tuition, licensure, certifications, conferences, and other approved learning opportunities.
- Quarterly Incentive Opportunities: share in our collective success through quarterly incentive programs that recognize eligible employees for helping Evara Health achieve key organizational, team, and performance goals.
- Career Growth & Advancement: opportunities to build new skills, take on greater responsibility, and advance into leadership or other roles across Evara Health.
We might also include a paragraph about culture from "Why You'll Love Working Here:" but we already captured some in Benefits. Could also add a separate Culture section but we said prefer few sections. However the "Why You'll Love Working Here:" includes Meaningful Impact, Career Growth, Culture. Those are somewhat covered in Benefits but we could incorporate them as list items under Benefits as well. Already we have Career Growth & Advancement, etc. The Meaningful Impact could be a bullet: "Meaningful Impact: help meet healthcare needs of communities across Pinellas County, impacting more than 75,000 lives each year." That's substantive. We should include that as a bullet under Benefits or maybe a separate section? Since we have Benefits section, we can add that bullet.
Thus add bullet: "Meaningful Impact: From children to adults, our teams help meet the healthcare needs of communities across Pinellas County, impacting more than 75,000 lives each year."
Also "Culture: Join a USA TODAY Top Workplace where people are at the heart of what we do. From theme days and team celebrations to organization-wide events, recognition and opportunities to share your voice, we work hard to create a culture where you can have fun, feel connected, and know your contributions as a healthcare professional are valued."
Add those bullets.
Thus Benefits list will have many items.
We must ensure we don't duplicate content: we already have Career Growth & Advancement bullet; we also have Career Growth bullet from Why You'll Love Working Here. Could combine but we can keep both; they are not identical but similar. Might be okay but could be considered duplication? The instruction: remove duplicated lines. The two bullets are not identical but similar theme. Might be okay to keep both as they are distinct points. However to avoid duplication, we could merge them: but we risk losing detail. Safer to keep both but maybe rephrase to avoid duplication. Let's keep both but ensure they are not exactly same. They are different: one about career growth programs (Pathways, Healthcare Management Academy) and the other about culture (theme days, celebrations). So fine.
Now ensure we didn't miss any substantive info: The intro paragraph about Evara Health: "Join Evara Health—Driven by Purpose, Powered by People. At Evara Health, we believe healthcare is about more than treating patients—it’s about transforming lives and strengthening the communities we serve. As a nonprofit community health center with 17 locations and mobile health units across Pinellas County, we provide high-quality, accessible care while creating meaningful opportunities for our employees to make a difference every day. Recognized as a USA TODAY Top Workplace, Evara Health is proud to foster a mission-driven culture where people are valued, collaboration matters, and employees can grow while doing work that has a real impact. If you’re looking for more than just a job—and want to be part of a team committed to improving lives and serving our community—we invite you to explore a career with Evara Health. Build a career that goes beyond a job—it changes lives."
We need to include that as .
Now "About This Role:" paragraph: "The Senior Front Desk/ Patient Access Representative plays a critical role in supporting prospective and current patients at Evara Health. This position ensures a smooth and timely registration process, provides exceptional customer service, collects payments, and coordinates appointments to enhance the patient experience. Additionally, the Senior Front Desk/ Patient Access Representative assists community members in applying for various benefits and facilitates eligibility and enrollment in coverage through the Health Insurance Marketplace. The Senior Patient Access Representative also mentors and trains new Patient Access Representatives, ensuring team proficiency and cohesion."
We need to include that as
under About the role.
Now "What You'll Do:" we already turned into Responsibilities list.
Now "Why You'll Love Working Here:" we turned into bullets under Benefits (Meaningful Impact, Career Growth, Culture). Also we have "Culture & Benefits:" details turned into Benefits list.
Now we need to ensure we didn't include any boilerplate like "At Evara Health, we are Driven by Purpose. Powered by People." That's repeated at end; we can ignore as duplicate of intro? It's near end: "At Ev
for prose. We need to preserve all substantive information; do not invent or summarize away detail. So we need to keep details like 17 locations, mobile health units, Pinellas County, USA TODAY Top Workplace, etc. Also details about responsibilities: Manage complex patient registration, insurance verification, financial documentation, counseling; Serve as senior resource for billing, insurance, payment plans, complex financial situations; Welcome patients using AIDET model; Resolve escalated billing, insurance, payment concerns; Train and mentor Patient Access Representatives; Assist with department scheduling, team meetings, operational improvements; Monitor registration, insurance, financial processes for accuracy, efficiency, regulatory compliance; Manage high volume of patient accounts while ensuring accurate documentation and adherence to protocols; Analyze financial and patient access trends and recommend strategies to improve counseling services and patient satisfaction; Participate in required trainings, certifications, and initiatives to improve department operations and service quality. We need to keep those as list items under Responsibilities. For Requirements: High School Diploma or equivalent; Minimum (1) year of experience as Front Office in a healthcare setting; Level 2 background screening through Florida Care Provider Background Screening Clearinghouse (link). Possibly also mention that it's a nonprofit community health center? That's more about organization, not requirement. We'll keep as part of About the role? Actually About the role includes description of role; we can keep that as prose. Benefits/Culture: We have "Why You'll Love Working Here:" with Meaningful Impact, Career Growth, Culture. Then later "Culture & Benefits:" with details: Generous Paid Time Off: 15 days PTO each year, option to cash out eligible unused PTO; Paid Holidays & Birthday: 10 paid holidays each year, plus additional paid day off for birthday; Comprehensive Health Benefits: medical, dental, vision coverage, plus free healthcare services at Evara Health for eligible employees and dependents; Additional benefits and wellness resources; Retirement Planning: employer contributions up to 4% of salary, guidance/resources; Professional Development & Education: up to $1,500 per year toward continued education and professional development expenses; Quarterly Incentive Opportunities: share in collective success through quarterly incentive programs; Career Growth & Advancement: opportunities to build new skills, take on greater responsibility, advance into leadership or other roles. We need to output Benefits section with these details. Could also include Culture subpoints but we can combine. We must not include filler like "commensurate with experience". Not present. We must not repeat job title as heading. We must not include navigation/legal/EEO etc. There's none. We must not include duplicated lines. Ensure we don't duplicate. We need to output only HTML fragment. Let's structure:
Intro paragraph about Evara Health (mission).
About the role
Description from "About This Role:" (the paragraph).
Responsibilities
- Manage complex patient registration, insurance verification, financial documentation, and counseling needs with accuracy and independence.
- Serve as a senior resource for billing, insurance, payment plans, and complex financial situations.
- Welcome patients using the AIDET model and provide exceptional service throughout the registration and financial counseling process.
- Resolve escalated billing, insurance, and payment concerns by coordinating with patients, providers, and insurance companies.
- Train and mentor Patient Access Representatives while sharing best practices and supporting team development.
- Assist with department scheduling, team meetings, and operational improvements.
- Monitor registration, insurance, and financial processes for accuracy, efficiency, and regulatory compliance.
- Manage a high volume of patient accounts while ensuring accurate documentation and adherence to Evara Health protocols.
- Analyze financial and patient access trends and recommend strategies to improve counseling services and patient satisfaction.
- Participate in required trainings, certifications, and initiatives to improve department operations and service quality.
Requirements
- High School Diploma, or equivalent
- Minimum (1) year of experience as Front Office in a healthcare setting
- Level 2 background screening through the Florida Care Provider Background Screening Clearinghouse (https://info.flclearinghouse.com)
Benefits
- Generous Paid Time Off: 15 days of paid time off each year, with the option to cash out eligible unused PTO.
- Paid Holidays & Birthday: 10 paid holidays each year, plus an additional paid day off to celebrate your birthday.
- Comprehensive Health Benefits: access to medical, dental, and vision coverage designed to support you and your family, plus free healthcare services at Evara Health for eligible employees and dependents.
- Additional benefits and wellness resources are also available to support your overall health and well-being.
- Retirement Planning: employer contributions of up to 4% of your salary, along with guidance and resources to help you plan for retirement.
- Professional Development & Education: eligible employees can receive up to $1,500 per year toward continued education and professional development expenses, including tuition, licensure, certifications, conferences, and other approved learning opportunities.
- Quarterly Incentive Opportunities: share in our collective success through quarterly incentive programs that recognize eligible employees for helping Evara Health achieve key organizational, team, and performance goals.
- Career Growth & Advancement: opportunities to build new skills, take on greater responsibility, and advance into leadership or other roles across Evara Health.
. Now "About This Role:" paragraph: "The Senior Front Desk/ Patient Access Representative plays a critical role in supporting prospective and current patients at Evara Health. This position ensures a smooth and timely registration process, provides exceptional customer service, collects payments, and coordinates appointments to enhance the patient experience. Additionally, the Senior Front Desk/ Patient Access Representative assists community members in applying for various benefits and facilitates eligibility and enrollment in coverage through the Health Insurance Marketplace. The Senior Patient Access Representative also mentors and trains new Patient Access Representatives, ensuring team proficiency and cohesion." We need to include that as
under About the role. Now "What You'll Do:" we already turned into Responsibilities list. Now "Why You'll Love Working Here:" we turned into bullets under Benefits (Meaningful Impact, Career Growth, Culture). Also we have "Culture & Benefits:" details turned into Benefits list. Now we need to ensure we didn't include any boilerplate like "At Evara Health, we are Driven by Purpose. Powered by People." That's repeated at end; we can ignore as duplicate of intro? It's near end: "At Ev