Front Desk Representative, Senior
About the role
The Front Desk Representative at Wilson Physician Services plays a crucial role in supporting the daily operations of clinics and ensuring a positive patient experience. This position is ideal for someone who enjoys working in a fast-paced healthcare environment and is detail-oriented and customer-focused.
Responsibilities
- Greet and check in patients and visitors in a professional manner
- Aid patients with initial paperwork and registration
- Schedule and coordinate appointments
- Answer multi-line phones and manage front desk communications
- Gather and verify insurance information
- Process insurance claims in compliance with legal requirements
Requirements
- A high school diploma or equivalent
- One year of clinic or medical office experience preferred
- Relevant work experience may substitute for education
- Proficient in data entry and Microsoft Office Suite
- Strong written and verbal communication skills
- Detail-oriented and highly organized
Qualifications
This position requires a strong commitment to providing exceptional patient care and a willingness to learn and adapt to new technologies and processes. A background in healthcare or a related field is beneficial but not mandatory.
Skills
- Data entry proficiency
- Microsoft Office Suite
- Effective communication skills
- Attention to detail
- Organizational skills
Benefits
Wilson Physician Services offers comprehensive benefits including:
- Multiple levels of medical, dental, and vision coverage
- Tailored benefit options for part-time and PRN employees
- Financial protection and PTO
- Higher education and certification tuition assistance
- Loan assistance and 401(k) retirement package with company match
- Employee well-being programs (free gym memberships, virtual care appointments, mental health services, and discount programs)
- Professional development opportunities
- Tuition reimbursement for full and part-time employees
Pay
The salary range for this position is $15-$20 per hour, depending on experience and qualifications.
Schedule
The Front Desk Representative works full-time hours, which are typically Monday through Friday, with some flexibility based on the needs of the clinic.