Senior Front Desk Registration - Latham

This full-time, day-shift position is located at 1182 Troy Schenectady Road, Latham, NY.

About the role

As a Senior Registration Associate in a busy outpatient orthopedics office, you will perform and coordinate front-end clerical duties to ensure efficient, service-oriented operations. This role focuses on achieving revenue cycle metrics while maintaining excellence standards and practice workflows.

Responsibilities

• Perform and coordinate front-end functions including:
  • Scheduling and registration
  • Check-in and check-out processes
  • Charge entry and claims processing
  • End-of-day procedures
• Handle general duties such as:
  • Document processing
  • Scanning and inbox monitoring
• Ensure even distribution of work to meet daily schedules and manage daily staffing needs in coordination with office and float pool managers.
• Serve as a mentor and role model to colleagues.
• Schedule patient appointments to maximize access.
• Handle incoming calls and direct them appropriately.
• Register patients, obtain consent forms, and collect demographic data.
• Collect co-pays at check-in or check-out, document monies collected, and generate patient receipts.
• Act as a liaison between patients and clinical staff, monitoring for delays and informing patients.
• Schedule follow-up appointments, including ancillary and diagnostic tests.
• Obtain pre-authorizations and referrals for specialist office visits.
• Accurately pass charges in accordance with office policies.
• Perform daily parsing processes to electronically file information into the Electronic Medical Record (EMR) accurately and in compliance with standards.
• Maintain patient confidentiality and adhere to HIPAA regulations.
• Work cooperatively with all team members to ensure quality patient care.
• Communicate respectfully and effectively with providers, clinical staff, colleagues, managers, and others.
• Cross-cover other areas as needed.

Requirements

• Strong leadership skills.
• Associate’s degree preferred; High School Diploma or equivalent required.
• Proficiency with Microsoft Office and other computer applications.
• Experience delivering successful customer service.
• Experience handling multiple priorities in a deadline-driven environment.
• Ability to manage difficult customers respectfully and without confrontation.
• Previous medical office experience preferred.
• Ability to lift 25 lbs.

Pay

Pay range: $18.50 - $23.90 per hour, based on experience, skills, and education. Exempt positions under the Fair Labor Standards Act (FLSA) will be paid within the base salary equivalent of the stated hourly rates. The pay range may vary based on location.

Benefits

• Strong orientation program.
• Generous tuition allowance and career development opportunities.
• Monday through Friday work schedule.