Senior Fraud Specialist

About The Company

Netspend Corporation is a global, vertically-integrated financial services and technology company dedicated to the delivery of innovative financial empowerment solutions to consumers worldwide. Netspend's financial products and services span prepaid, debit, cross-border payments, and loyalty solutions for consumers and enterprise partners. Netspend provides prepaid and debit account solutions that connect customers with secure, convenient access to global payment networks so they can manage their money and make everyday purchases. With a nationwide U.S. retail network, customers can purchase and reload Netspend products at 130,000 reload points and over 100,000 distributing locations. Since our founding in 1999 by industry pioneers, Netspend products have processed billions of dollars in transaction volume and served millions of customers worldwide. The company is headquartered in Austin, Texas with employees worldwide.

Essential Functions & Responsibilities

• Lead investigations into high-complexity, multi-vector fraud cases (e.g., organized crime rings, sophisticated account takeovers, or internal collusion)
• Contribute to the development of new fraud detection concepts, rules, and investigative techniques
• Complete complex tasks in creative and effective ways
• Act as a facilitator or team leader on departmental projects
• Determine methods and procedures for new assignments with minimal to no guidance
• Evaluate the fraud landscape to identify gaps and make recommendations for new procedures to mitigate emerging threats
• Serve as a facilitator and technical leader for the offshore fraud group, resolving complex system or access issues and providing guidance on best practices
• Manage high-level relationships with Ouro Partners and Customer Service
• Act as a team leader on cross-functional initiatives within the Risk department to prevent loss
• All other duties assigned

Qualifications

• Education: High School diploma or equivalent required; Bachelor’s degree in Criminal Justice, Finance, or a related field is preferred
• Experience: Requires a minimum of 5+ years of related experience in fraud investigation, risk management, or law enforcement
• Expertise: Extensive experience with fraud monitoring systems, deep-dive data analysis, and a comprehensive understanding of payment network rules and regulations
• Certifications: CFE (Certified Fraud Examiner) or specialized fraud certifications are highly desirable
• Knowledge & Application: As a highly skilled specialist, contributes to the development of concepts and techniques. Completes complex tasks in creative and effective ways
• Complexity & Problem Solving: Consistently works on complex assignments requiring independent action and a high degree of initiative to resolve issues. Makes recommendations for new procedures
• Independence: Acts independently to determine methods and procedures on new assignments. Receives virtually no instruction on daily work
• Interaction: Often acts as a facilitator and team leader. Capable of communicating complex fraud findings to senior management and external partners