Senior Fraud Investigator

Role Summary

The Senior Fraud Investigator is responsible for managing fraud investigations, recovery efforts, and organizational awareness as it pertains to fraudulent activities in effort to mitigate risk and loss exposure to VCI; identifying fraud trends and collaborating with Originations to prevent the booking of fraudulent accounts; working with law enforcement, district attorneys and VCI’s outside counsel in support of the civil and criminal investigations and prosecutions of fraud perpetrators; reporting fraud activities and trends to the organizational leadership, including management groups from Collections, Originations, Sales Operations, and Risk; providing fraud training to Collections, Customer Experience, Originations, Sales Operations and Dealerships; Representing VCI at fraud conferences and industry events; and managing the partner/vendor relationships related to fraud mitigation efforts.

Responsibilities

• Fraud Investigations: 30% Monitor fraud notifications via internal and external sources and subsequently complete timely and accurate investigations
• Oversees investigative, monitoring, and recovering, when appropriate, all suspected fraudulent accounts identified by front-line representatives or through internal investigations.
• Manage Recoveries process Dealer Buy-back reviews and submission to Fraud Operations Manager
• Identify and investigate suspected dealer fraud; review operational practices, interview dealer management, provide comprehensive report of findings to VCI management groups
• Manage investigative efforts on all high balance accounts Support VCCI (Canada) with fraud investigations
• Fraud Investigations External Relationships: 20% Legal Matters; opening matters, liaison with council on working out settlements
• Develop and maintain working relationships with various law enforcement agencies; act as a liaison with law enforcement agencies
• Represent organization in handling court appearances
• Provide recommendations to Management the pursuit of legal recovery efforts, when appropriate, on fraudulent accounts. Once approved, prepare documents, respond to requests, track updates, and assist legal counsel in the effort to resolve the case(s).
• Fraud Analysis & Reporting: 25% Manage a fraud database; audit and ensure accuracy
• Develop Fraud Detection Tool, refine output and integration with processes and other VCI systems
• Monitor fraud notifications via internal and external sources and subsequently complete timely and accurate investigations.
• Fraud Prevention: 25% Identify and implement process change in Credit Decision process to reduce fraud within auto decisioning
• Train and support Credit Decision team to identify red flags and improve manual fraud detection
• Promote fraud detection best practice within dealership

Qualification requirements

• 5-7 years of experience in a field either directly or indirectly related to the detection or deterrence of fraud.
• Required Education High School Diploma
• Desired Bachelor's Degree

Skills

• Analytical and conceptual thinking – logical, creative, and strategic
• Proven ability to effectively diffuse escalated conversations
• Strong communication skills – interpersonal, ability to lead, presentation and written
• Technical proficiency in Default Manager, DeFi, Outlook, and Excel; PowerPoint a plus
• Influence and negotiation skills
• Problem solving Credit underwriting practices
• Knowledge of legal system Compliance
• Specialized Skills Certified Fraud Examiner (CFE)
• Strong interpersonal communication skills to interview suspects to obtain information, develop leads, and extract confessions
• Data mining and analysis – gathering evidence, analyzing information, documenting findings, interviewing witnesses
• Strong ability to partner with various lines of business with procedural knowledge to provide guidance and service to achieve desired results
• Self-motivated and goal oriented; functions well in a team environment
• Demonstrates ability to achieve results through leadership, collaboration, negotiation, and diplomacy
• Demonstrates strong listening, written, and oral communication skills

Qualification requirements

• 5-7 years of experience in a field either directly or indirectly related to the detection or deterrence of fraud.
• Required Education High School Diploma
• Desired Bachelor's Degree

Equal Opportunity Employer

Volkswagen Financial Services is an Equal Opportunity Employer. We welcome and encourage applicants from all backgrounds, and do not discriminate based on race, sex, age, disability, sexual orientation, national origin, religion, color, gender identity/expression, marital status, veteran status, or any other characteristics protected by applicable laws. This role description is a guideline and does not create contractual rights between the Company and any of its applicants. The Company does not enter into any type of employment contract, implied or written, with its applicants regarding job security. This Organization participates in E-Verify. We maintain a drug free workplace and perform pre-employment substance abuse testing.