Senior Food and Beverage Operations Manager
for sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. Remove boilerplate, EEO, etc. Keep substantive info.
Let's parse the posting.
Key info:
- Additional Information: Relocation Assistance Available, Job Number 26122052, Job Category Food and Beverage & Culinary, Location 700 Aliceanna Street, BALTIMORE MD 21202, United States, Schedule Full Time, Located Remotely? N, Position Type Management, Pay Range: $87,000-$112,000 Annually, Bonus Eligible: Y.
- Job Summary: Supervises daily F&B shift operation and ensures compliance with all F&B policies, standards and procedures. Manages day-to-day operations, monitors quality, and standards and meets the expectations of the customers on a daily basis. Maintains the operating budget, and verifies that standards and legal obligations are followed.
- CANDIDATE PROFILE: Education And Experience: High school diploma or GED; 5 years experience in the food and beverage, culinary, or related professional area. OR 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 3 years experience in the food and beverage, culinary, or related professional area.
- CORE WORK ACTIVITIES: many bullet-like sentences. We need to list duties/responsibilities as - . Also there are sections: Managing Day-to-Day Operations, Providing Exceptional Customer Service, Managing and Conducting Human Resource Activities, Additional Responsibilities.
- Benefits: mention "We’re proud to offer a wide range of benefits designed to support you and your family, enrich your wellbeing, empower your career, and spark new adventures. Benefits eligibility and options may vary depending on employment status, position and location." That's generic but still some content. However we should only include Benefits section if posting actually states them. It does mention benefits but not specific list. The rule: never create Benefits section unless posting actually states them. It does state they offer a wide range of benefits, but not specifics. Is that enough? The instruction: "never create Pay/Schedule/Benefits sections unless the posting actually states them." It states benefits exist, but not details. I'd say we can include a Benefits section with a
summarizing that they offer a wide range of benefits (but we must not invent details). That seems okay.
- Pay: we have Pay Range: $87,000-$112,000 Annually, Bonus Eligible: Y. So we can include Pay section.
- Schedule: Schedule Full Time, Located Remotely? N. So we can include Schedule section.
- About the role: maybe Job Summary qualifies as About the role. Could also be a short paragraph.
- Responsibilities: combine CORE WORK ACTIVITIES into a list.
- Requirements: Education And Experience.
- Qualifications: maybe same as Requirements? Could combine but we need separate sections only if content. Could put Qualifications as same as Requirements? Might be redundant. Better to have Requirements (education/experience) and Qualifications (maybe core competencies?). But we don't have separate qualifications list. Could skip Qualifications.
- Skills: not explicitly listed. Could infer from responsibilities but better not to invent. So skip Skills.
Thus sections: About the role (Job Summary), Responsibilities (core work activities), Requirements (Education And Experience), Benefits, Pay, Schedule.
We need to use
for each section heading.
We must not repeat job title as heading. Not include Job ID etc as headings; we can fold minor metadata into a short
or drop it. So we can include location, job number maybe in a
under About the role or separate? Probably better to include a short
with location and job number etc under About the role or as a separate "Job Details" but we don't have heading for that. Could just include in About the role paragraph.
We must preserve all substantive information; do not invent or summarize away detail. So we need to keep details like relocation assistance available, bonus eligible, etc.
We need to remove boilerplate: EEO, equal opportunity, legal, etc. Also remove duplicated lines, navigation, cookie, application instructions. Also remove repeated sentences like "Supervises daily Food and Beverage (F&B) shift operation and ensures compliance with all F&B policies, standards and procedures." appears multiple times; we should keep only once? The rule: preserve ALL substantive information; do NOT invent or summarize away detail. Duplicated lines: we should remove duplicated lines. So we need to deduplicate.
Let's extract substantive content.
From posting:
- Relocation Assistance Available
- Job Number 26122052
- Job Category Food and Beverage & Culinary
- Location 700 Aliceanna Street, BALTIMORE MD 21202, United States
- Schedule Full Time
- Located Remotely? N
- Position Type Management
- Pay Range: $87,000-$112,000 Annually
- Bonus Eligible: Y
Job Summary (first paragraph): "Supervises daily Food and Beverage (F&B) shift operation and ensures compliance with all F&B policies, standards and procedures. Manages day-to-day operations, monitors quality, and standards and meets the expectations of the customers on a daily basis. Maintains the operating budget, and verifies that standards and legal obligations are followed."
Note there is a typo: "monitors quality, and standards and meets". We'll keep as is.
CANDIDATE PROFILE Education And Experience:
- High school diploma or GED; 5 years experience in the food and beverage, culinary, or related professional area.
- OR 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 3 years experience in the food and beverage, culinary, or related professional area.
CORE WORK ACTIVITIES (list). Let's extract each bullet-like sentence.
Managing Day-to-Day Operations:
- Assists in the ordering of F&B supplies, cleaning supplies and uniforms.
- Supervises daily Food and Beverage (F&B) shift operation and ensures compliance with all F&B policies, standards and procedures.
- Supports and supervises an effective monthly self inspection program.
- Operates all department equipment as necessary and reports malfunction.
- Supervises staffing levels to verify that guest service, operational needs, and financial objective are met.
- Encourages and builds mutual trust, respect, and cooperation among team members.
- Understands employee positions well enough to perform duties in employees' absence.
- Develops specific goals and plans to prioritize, organize, and accomplish your work.
- Monitors and maintains the productivity level of employees.
- Verifies that all team members/supervisors understand the brand specific philosophy.
- Maintains the operating budget, and verifies that standards and legal obligations are followed.
- Assists supervisors in understanding team members ever changing needs and expectations, and how to exceed them.
- Celebrates and fosters decisions that result in successes as well as failures.
- Communicates areas that need attention to staff and follows up to ensure understanding.
- Coordinates cleaning program in all F&B areas (e.g.,General clean), identifying trends and making recommendation for improvements.
- Establishes and maintains open, collaborative relationships with employees.
- Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork and passion for providing service.
- Follows property specific second effort and recovery plan.
- Stays readily available/ approachable for all team members.
- Demonstrates knowledge of the brand specific service culture.
Providing Exceptional Customer Service:
- Provides services that are above and beyond for customer satisfaction and retention.
- Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
- Serves as a role model to demonstrate appropriate behaviors.
- Manages day-to-day operations, verifies that thquality, standards and meeting the expectations of the customers on a daily basis. (typo: thquality)
- Takes proactive approaches when dealing with guest concerns.
- Sets a positive example for guest relations.
- Stays readily available/ approachable for all guests.
- Reviews comment cards and guest satisfaction result with employees.
- Responds in a timely manner to customer service department request.
Managing and Conducting Human Resource Activities:
- Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
- Administers the performance appraisal process for direct report managers.
- Conducts hourly employee performance appraisals according to Standard Operating Procedures.
- Communicates performance expectations in accordance with job descriptions for each position.
- Verifies that employees are treated fairly and equitably.
- Strives to improve employee retention.
- Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
- Verifies that disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.
- Interviews and hires management and hourly employees with the appropriate skills to meet the business needs of the operation.
- Manages beverage purchasing and control procedures and ensures staff is trained accordingly.
- Observes service behaviors of employees and provides feedback to individuals and or managers.
Additional Responsibilities:
- Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person.
- Provides guidance and direction to subordinates, including setting performance standards and monitoring performance. (duplicate)
- Analyzes information and evaluates results to choose the best solution and solve problems.
- Performs hourly job function if necessary.
- Extends professionalism and courtesy to team members at all times.
- Comprehends budgets, operating statements and payroll progress report.
- Performs other duties, as assigned, to meet business needs.
We need to deduplicate duplicate lines: "Provides guidance and direction to subordinates, including setting performance standards and monitoring performance." appears twice (once in Managing Day-to-Day Operations? Actually appears in Managing and Conducting Human Resource Activities and Additional Responsibilities). Also "Supervises daily Food and Beverage (F&B) shift operation and ensures compliance with all F&B policies, standards and procedures." appears in Job Summary and Managing Day-to-Day Operations. Also "Manages day-to-day operations" appears multiple times. We should keep only one instance each.
We need to preserve all substantive information; removing duplicates is okay as they are redundant. We'll keep unique items.
Let's compile unique responsibilities.
I'll list them:
1. Assists in the ordering of F&B supplies, cleaning supplies and uniforms.
2. Supervises daily Food and Beverage (F&B) shift operation and ensures compliance with all F&B policies, standards and procedures.
3. Supports and supervises an effective monthly self inspection program.
4. Operates all department equipment as necessary and reports malfunction.
5. Supervises staffing levels to verify that guest service, operational needs, and financial objective are met.
6. Encourages and builds mutual trust, respect, and cooperation among team members.
7. Understands employee positions well enough to perform duties in employees' absence.
8. Develops specific goals and plans to prioritize, organize, and accomplish your work.
9. Monitors and maintains the productivity level of employees.
10. Verifies that all team members/supervisors understand the brand specific philosophy.
11. Maintains the operating budget, and verifies that standards and legal obligations are followed.
12. Assists supervisors in understanding team members ever changing needs and expectations, and how to exceed them.
13. Celebrates and fosters decisions that result in successes as well as failures.
14. Communicates areas that need attention to staff and follows up to ensure understanding.
15. Coordinates cleaning program in all F&B areas (e.g.,General clean), identifying trends and making recommendation for improvements.
16. Establishes and maintains open, collaborative relationships with employees.
17. Creates and nurtures a property environment that emphasizes
summarizing that they offer a wide range of benefits (but we must not invent details). That seems okay. - Pay: we have Pay Range: $87,000-$112,000 Annually, Bonus Eligible: Y. So we can include Pay section. - Schedule: Schedule Full Time, Located Remotely? N. So we can include Schedule section. - About the role: maybe Job Summary qualifies as About the role. Could also be a short paragraph. - Responsibilities: combine CORE WORK ACTIVITIES into a list. - Requirements: Education And Experience. - Qualifications: maybe same as Requirements? Could combine but we need separate sections only if content. Could put Qualifications as same as Requirements? Might be redundant. Better to have Requirements (education/experience) and Qualifications (maybe core competencies?). But we don't have separate qualifications list. Could skip Qualifications. - Skills: not explicitly listed. Could infer from responsibilities but better not to invent. So skip Skills. Thus sections: About the role (Job Summary), Responsibilities (core work activities), Requirements (Education And Experience), Benefits, Pay, Schedule. We need to use
for each section heading. We must not repeat job title as heading. Not include Job ID etc as headings; we can fold minor metadata into a short
or drop it. So we can include location, job number maybe in a
under About the role or separate? Probably better to include a short
with location and job number etc under About the role or as a separate "Job Details" but we don't have heading for that. Could just include in About the role paragraph. We must preserve all substantive information; do not invent or summarize away detail. So we need to keep details like relocation assistance available, bonus eligible, etc. We need to remove boilerplate: EEO, equal opportunity, legal, etc. Also remove duplicated lines, navigation, cookie, application instructions. Also remove repeated sentences like "Supervises daily Food and Beverage (F&B) shift operation and ensures compliance with all F&B policies, standards and procedures." appears multiple times; we should keep only once? The rule: preserve ALL substantive information; do NOT invent or summarize away detail. Duplicated lines: we should remove duplicated lines. So we need to deduplicate. Let's extract substantive content. From posting: - Relocation Assistance Available - Job Number 26122052 - Job Category Food and Beverage & Culinary - Location 700 Aliceanna Street, BALTIMORE MD 21202, United States - Schedule Full Time - Located Remotely? N - Position Type Management - Pay Range: $87,000-$112,000 Annually - Bonus Eligible: Y Job Summary (first paragraph): "Supervises daily Food and Beverage (F&B) shift operation and ensures compliance with all F&B policies, standards and procedures. Manages day-to-day operations, monitors quality, and standards and meets the expectations of the customers on a daily basis. Maintains the operating budget, and verifies that standards and legal obligations are followed." Note there is a typo: "monitors quality, and standards and meets". We'll keep as is. CANDIDATE PROFILE Education And Experience: - High school diploma or GED; 5 years experience in the food and beverage, culinary, or related professional area. - OR 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 3 years experience in the food and beverage, culinary, or related professional area. CORE WORK ACTIVITIES (list). Let's extract each bullet-like sentence. Managing Day-to-Day Operations: - Assists in the ordering of F&B supplies, cleaning supplies and uniforms. - Supervises daily Food and Beverage (F&B) shift operation and ensures compliance with all F&B policies, standards and procedures. - Supports and supervises an effective monthly self inspection program. - Operates all department equipment as necessary and reports malfunction. - Supervises staffing levels to verify that guest service, operational needs, and financial objective are met. - Encourages and builds mutual trust, respect, and cooperation among team members. - Understands employee positions well enough to perform duties in employees' absence. - Develops specific goals and plans to prioritize, organize, and accomplish your work. - Monitors and maintains the productivity level of employees. - Verifies that all team members/supervisors understand the brand specific philosophy. - Maintains the operating budget, and verifies that standards and legal obligations are followed. - Assists supervisors in understanding team members ever changing needs and expectations, and how to exceed them. - Celebrates and fosters decisions that result in successes as well as failures. - Communicates areas that need attention to staff and follows up to ensure understanding. - Coordinates cleaning program in all F&B areas (e.g.,General clean), identifying trends and making recommendation for improvements. - Establishes and maintains open, collaborative relationships with employees. - Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork and passion for providing service. - Follows property specific second effort and recovery plan. - Stays readily available/ approachable for all team members. - Demonstrates knowledge of the brand specific service culture. Providing Exceptional Customer Service: - Provides services that are above and beyond for customer satisfaction and retention. - Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. - Serves as a role model to demonstrate appropriate behaviors. - Manages day-to-day operations, verifies that thquality, standards and meeting the expectations of the customers on a daily basis. (typo: thquality) - Takes proactive approaches when dealing with guest concerns. - Sets a positive example for guest relations. - Stays readily available/ approachable for all guests. - Reviews comment cards and guest satisfaction result with employees. - Responds in a timely manner to customer service department request. Managing and Conducting Human Resource Activities: - Provides guidance and direction to subordinates, including setting performance standards and monitoring performance. - Administers the performance appraisal process for direct report managers. - Conducts hourly employee performance appraisals according to Standard Operating Procedures. - Communicates performance expectations in accordance with job descriptions for each position. - Verifies that employees are treated fairly and equitably. - Strives to improve employee retention. - Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills. - Verifies that disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process. - Interviews and hires management and hourly employees with the appropriate skills to meet the business needs of the operation. - Manages beverage purchasing and control procedures and ensures staff is trained accordingly. - Observes service behaviors of employees and provides feedback to individuals and or managers. Additional Responsibilities: - Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person. - Provides guidance and direction to subordinates, including setting performance standards and monitoring performance. (duplicate) - Analyzes information and evaluates results to choose the best solution and solve problems. - Performs hourly job function if necessary. - Extends professionalism and courtesy to team members at all times. - Comprehends budgets, operating statements and payroll progress report. - Performs other duties, as assigned, to meet business needs. We need to deduplicate duplicate lines: "Provides guidance and direction to subordinates, including setting performance standards and monitoring performance." appears twice (once in Managing Day-to-Day Operations? Actually appears in Managing and Conducting Human Resource Activities and Additional Responsibilities). Also "Supervises daily Food and Beverage (F&B) shift operation and ensures compliance with all F&B policies, standards and procedures." appears in Job Summary and Managing Day-to-Day Operations. Also "Manages day-to-day operations" appears multiple times. We should keep only one instance each. We need to preserve all substantive information; removing duplicates is okay as they are redundant. We'll keep unique items. Let's compile unique responsibilities. I'll list them: 1. Assists in the ordering of F&B supplies, cleaning supplies and uniforms. 2. Supervises daily Food and Beverage (F&B) shift operation and ensures compliance with all F&B policies, standards and procedures. 3. Supports and supervises an effective monthly self inspection program. 4. Operates all department equipment as necessary and reports malfunction. 5. Supervises staffing levels to verify that guest service, operational needs, and financial objective are met. 6. Encourages and builds mutual trust, respect, and cooperation among team members. 7. Understands employee positions well enough to perform duties in employees' absence. 8. Develops specific goals and plans to prioritize, organize, and accomplish your work. 9. Monitors and maintains the productivity level of employees. 10. Verifies that all team members/supervisors understand the brand specific philosophy. 11. Maintains the operating budget, and verifies that standards and legal obligations are followed. 12. Assists supervisors in understanding team members ever changing needs and expectations, and how to exceed them. 13. Celebrates and fosters decisions that result in successes as well as failures. 14. Communicates areas that need attention to staff and follows up to ensure understanding. 15. Coordinates cleaning program in all F&B areas (e.g.,General clean), identifying trends and making recommendation for improvements. 16. Establishes and maintains open, collaborative relationships with employees. 17. Creates and nurtures a property environment that emphasizes