Senior Food and Beverage Operations Manager

Job Category: Food and Beverage & Culinary
Location: 1250 S Hayes St, Arlington, Virginia, United States, 22202
Schedule: Full Time

About the Role

Supervises daily Food and Beverage (F&B) shift operation and ensures compliance with all F&B policies, standards, and procedures. Manages day-to-day operations, monitors quality and standards, and meets the expectations of customers on a daily basis. Maintains the operating budget and verifies that standards and legal obligations are followed.

Responsibilities

• Assists in the ordering of F&B supplies, cleaning supplies, and uniforms.
• Supervises daily F&B shift operation to ensure compliance with all policies, standards, and procedures.
• Supports and supervises an effective monthly self-inspection program.
• Operates all department equipment as necessary and reports malfunctions.
• Supervises staffing levels to ensure guest service, operational needs, and financial objectives are met.
• Encourages and builds mutual trust, respect, and cooperation among team members.
• Understands employee positions well enough to perform duties in employees' absence.
• Develops specific goals and plans to prioritize, organize, and accomplish work.
• Monitors and maintains employee productivity levels.
• Ensures all team members and supervisors understand the brand-specific philosophy.
• Maintains the operating budget and ensures compliance with legal obligations.
• Assists supervisors in understanding team members' evolving needs and expectations.
• Celebrates and fosters decisions that result in successes as well as failures.
• Communicates areas needing attention to staff and follows up to ensure understanding.
• Coordinates cleaning programs in all F&B areas, identifies trends, and recommends improvements.
• Establishes and maintains open, collaborative relationships with employees.
• Creates and nurtures a property environment emphasizing motivation, empowerment, teamwork, and passion for service.
• Follows property-specific second effort and recovery plans.
• Stays readily available and approachable for all team members.
• Demonstrates knowledge of the brand-specific service culture.
• Provides services above and beyond for customer satisfaction and retention.
• Improves service by communicating and assisting individuals to understand guest needs.
• Serves as a role model to demonstrate appropriate behaviors.
• Takes proactive approaches when dealing with guest concerns.
• Sets a positive example for guest relations.
• Reviews comment cards and guest satisfaction results with employees.
• Responds in a timely manner to customer service department requests.
• Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
• Administers the performance appraisal process for direct report managers.
• Conducts hourly employee performance appraisals according to Standard Operating Procedures.
• Communicates performance expectations in accordance with job descriptions for each position.
• Ensures employees are treated fairly and equitably.
• Strives to improve employee retention.
• Identifies developmental needs of others and coaches, mentors, or helps improve knowledge or skills.
• Ensures disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs).
• Interviews and hires management and hourly employees with the appropriate skills to meet business needs.
• Manages beverage purchasing and control procedures and ensures staff is trained accordingly.
• Observes service behaviors of employees and provides feedback to individuals or managers.
• Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person.
• Analyzes information and evaluates results to choose the best solution and solve problems.
• Performs hourly job functions if necessary.
• Extends professionalism and courtesy to team members at all times.
• Comprehends budgets, operating statements, and payroll progress reports.
• Performs other duties as assigned to meet business needs.

Requirements

• High school diploma or GED; 5 years of experience in the food and beverage, culinary, or related professional area.
• OR 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 3 years of experience in the food and beverage, culinary, or related professional area.

Benefits

• Free dry cleaning
• Free parking
• Free meals
• Bonus eligible

Pay

$87,000 - $112,000 Annually