Senior Food and Beverage Manager

About the Role

Viceroy Snowmass, a luxury resort at the base of Snowmass Mountain in the Colorado Rockies, seeks a Senior Food & Beverage Manager. This senior operational leader is responsible for delivering exceptional food and beverage service across multiple outlets and functional areas, bridging high-level strategic direction with hands-on service excellence. The role requires proven multi-outlet management experience and strong knowledge of beverage programming, mixology, and wine.

Responsibilities

• Oversee daily F&B operations across multiple assigned outlets — restaurant, bar, in-room dining, banquets, and poolside — ensuring Forbes Five-Star and LQA service standards are met at every service period.
• Move fluidly between outlets during service, balancing the distinct pace, service style, and team needs of each venue while maintaining division-wide consistency.
• Conduct pre-shift briefings with service teams covering daily specials, VIP guests, allergy and dietary notes, beverage features, floor assignments, and service focus areas; follow up post-service with performance coaching.
• Act as Manager-on-Duty (MOD) for F&B operations in the absence of the Director or Assistant Director; make real-time operational decisions and escalate critical issues as appropriate.
• Monitor floor operations continuously during service; intervene proactively when service gaps arise; ensure timing, presentation, and pace of service meet luxury guest expectations.
• Inspect all outlet areas prior to service commencement: table settings, ambient lighting and music, cleanliness, mise-en-place completeness, and team readiness.
• Develop genuine relationships with regular and VIP guests; maintain and utilize guest preference profiles to personalize every visit.
• Respond to all guest inquiries, concerns, and feedback with professionalism, empathy, and a solution-focused mindset consistent with Forbes Five-Star service recovery standards.
• Coordinate with Guest Relations and Butler teams for VIP, in-room dining, and special arrangement requests ensuring seamless execution.
• Lead, schedule, and manage the F&B service teams across assigned outlets including servers, captains, bussers, bartenders, and host/hostess staff.

Beverage, Mixology & Wine Knowledge

• Apply strong working knowledge of mixology and craft beverage culture to supervise bar operations, uphold recipe and presentation standards, and coach bartenders on technique and guest engagement.
• Support the Beverage Manager in cocktail menu rollouts, bar training initiatives, inventory integrity, and responsible service compliance across assigned outlets.
• Leverage working wine knowledge to guide servers on confident wine presentation, pairing suggestions, and proper service technique (temperature, glassware, decanting etiquette).
• Partner with the Sommelier on wine feature promotions, staff tasting sessions, and pairing dinner service execution.
• Champion beverage upselling culture grounded in genuine product knowledge rather than pressure.

Qualifications

• Conduct structured on-the-job training, skills assessments, and regular performance evaluations for all direct reports.
• Maintain compliance with all brand SOPs, internal quality standards, Forbes Five-Star criteria, LQA hotel audit benchmarks, and applicable local health and safety regulations.
• Support recruitment efforts and participate in candidate interviews for F&B service roles.
• Spearhead in-service coaching and development programs to elevate product knowledge, service technique, and emotional intelligence across the teams.
• Assist the Director/Assistant Director in managing assigned outlet budgets, forecasting revenue and labor, and reviewing daily financial performance reports.
• Monitor and control food, beverage, and labor costs within established targets; report variances and recommend remediation strategies.
• Oversee daily cash handling, POS accuracy, and end-of-day reconciliation processes across outlets.
• Assist in menu and programming development; provide data-driven insights on outlet performance, cover counts, average check, and guest satisfaction trends.

Pay & Schedule

Pay Rate: $85,000 Salary
Schedule: Flexible Schedule, Some Nights, Weekends, and Holidays
Employment Status: Full-Time Year Round
Start Date: ASAP

Benefits

• Health Insurance – Choose from three plans
• Dental, Vision, & Accident Insurance
• 401(K) Plan with Employer Match
• Life Insurance
• Ski Pass or Equivalent Bonus
• Paid Time Off & Paid Sick Time
• Career Development Trainings
• Discounts at Eye Pieces & Venture Sports
• Sabbatical Program
• $500 Referral Program
• Employee Assistance Program
• Onsite parking