Senior Fleet Operations Engineer - West Coast

Responsibilities

• Travel to customer stores to perform hardware maintenance, repairs, upgrades, and retrofits on deployed robots
• Remotely monitor robot fleets, respond to escalated alerts, and troubleshoot issues via remote login
• Support third-party field technicians by phone and remote access during on-site work
• Cook directly with customer store teams to resolve operational issues
• Identify recurring failure patterns and contribute to long-term fixes and process improvements

Qualifications

• 5+ years of hands-on experience assembling or repairing complex electromechanical systems
• Proven troubleshooting skills across video, networking, and computer systems
• Proficiency with Linux CLI and shell scripting
• Comfort with web-based live control and monitoring tools
• Clear, professional communication — written and verbal — for both customer and internal audiences

What We're Looking For

The strongest candidates will be self-directed problem-solvers who take ownership in the field without waiting to be told what to do. They communicate proactively with customers, escalate when appropriate, and bring a service mindset to every interaction.

Benefits

Details of participation in these benefit plans will be provided if an employee receives an offer of employment.