Senior Fleet Operations Engineer

Responsibilities

• Travel to customer stores to perform hardware maintenance, repairs, upgrades, and retrofits on deployed robots
• Remotely monitor robot fleets, respond to escalated alerts, and troubleshoot issues via remote login
• Support third-party field technicians by phone and remote access during on-site work
• Cook directly with customer store teams to resolve operational issues
• Identify recurring failure patterns and contribute to long-term fixes and process improvements

Qualifications

• 5+ years of hands-on experience assembling or repairing complex electromechanical systems
• Proven troubleshooting skills across video, networking, and computer systems
• Proficiency with Linux CLI and shell scripting
• Comfort with web-based live control and monitoring tools
• Clear, professional communication — written and verbal — for both customer and internal audiences

Requirements

• Based in or near the greater Portland OR, Seattle WA, or Las Vegas NV areas
• Prior experience in field service, robotics, or deployment-heavy technical roles

Benefits

• The base salary offered is based on market location, and may vary further depending on individualized factors for job candidates, such as job-related knowledge, skills, experience, and other objective business considerations.
• The total compensation package for this position may also include other elements, including equity compensation, in addition to a full range of medical, financial, and/or other benefits.

Details of participation in these benefit plans will be provided if an employee receives an offer of employment