Senior Operations Engineer
About Our Client
The organization operates in the telecommunications industry, providing a network infrastructure that supports AI-powered applications and services. It addresses challenges in connectivity, security, and performance across cloud, edge, and AI workloads for enterprises, governments, and communities. With a focus on reliable and secure high-performance connectivity, the company serves a broad range of customers and supports critical infrastructure.
About the Opportunity
The Senior Operations Engineer role is focused on enhancing network reliability and customer satisfaction through expert engineering and coding skills. The position involves ownership of complex technical solutions, leadership in network performance management, and mentoring peers. This role contributes by ensuring optimal operation and support of managed service contracts, directly impacting network performance and service quality.
Responsibilities
- Provide data support for Managed Services contracts, including design, installation, and maintenance.
- Deliver engineering design and configuration aligned with customer requirements.
- Assess new technical requirements and products for compatibility with existing solutions.
- Maintain expertise in complex routing and switching.
- Monitor and analyze customer network performance and managed services tools.
- Offer high-level technical support for network performance management and troubleshooting.
- Resolve complex network issues and provide off-hours support on rotation.
- Develop and document technical methods, procedures, and process flows.
- Identify capacity and performance issues to ensure uninterrupted network operation.
- Maintain network monitoring tools and utilities.
- Test disaster recovery plans related to network performance management.
- Create and maintain network documentation and reports.
- Serve as liaison among Managed Services, other departments, and external vendors for support issues.
Requirements
- Bachelor's degree with 5+ years of relevant experience or equivalent.
- Expertise in Microsoft Windows Server and Solarwinds.
- Experience isolating telecom/network outages and service restoration.
- Strong customer communication skills.
- Proficiency with PC office applications and network configuration.
- Ability to present technical information to diverse audiences.
- Availability for 24/7 outage and maintenance support.
- Strong oral/written communication, customer service, and multitasking skills.
Qualifications
- Cisco Layer 2 and 3 switch and router configuration experience.
- Solarwinds Certified Professional certification.
- Analytical and problem-solving skills.
- Self-motivated and directive.
- Ability to prioritize and perform under pressure.
- Experience in collaborative team environments.
Pay
Location-based salary ranges from approximately $84,629 to $124,122 depending on the state. Compensation is based on skills, experience, and other relevant factors.
Benefits
- Comprehensive health, life, and voluntary lifestyle benefits.