Senior Fixed Operations Manager-Albany/Central NY

About the role

Supports assigned dealerships in delivering top-tier Customer Experience, Retention, Dealer Profitability, and Purchase Loyalty through efficient operations, sales effectiveness, and OEM representation efforts.

Responsibilities

• Conduct routine dealership visits with Aftersales staff, dealership management, and Dealer Principals.
• Assess Accessories, Parts, and Service (APS) operations using the 5 Mindsets approach: Convenience, Quality, Competitiveness, Transparency, and Friendliness.
• Provide consultative coaching and action plans to improve APS opportunities.
• Cook up Aftersales Core Processes and deliver training aligned with NNA tools and technologies.
• Promote Technician Certification training and support recognition programs.
• Review dealership marketing, CRM, social media, websites, eCommerce, and BDC alignment with NNA initiatives.
• Perform dealer financial and operational analysis to identify improvement opportunities.
• Utilize key ratio management aligned with NNA and industry benchmarks.
• Develop and implement action plans to improve KPIs, APS sales, Fixed Absorption Rate, and ROS.
• Review APS performance reports with Dealer Principals and management.
• Maintain awareness of competitive dealerships and market expansion opportunities.
• Support AGM with Market Representation activities and dealership standing matters.
• Assist with dealership openings, closures, and special events.
• Participate in CSI-focused reviews and implement corrective actions.
• Administer goodwill decisions and monitor customer satisfaction metrics.

Requirements

• Bachelor's Degree in Business or a related field (required).
• Minimum 6 years of progressive Marketing and Sales experience.
• At least 3 years of analytical experience in automotive industry specialties, including Sales Operations, Dealer Agreements, Marketing, Parts & Service.
• Minimum 2 years in dealer contact support roles (e.g., WDM, FOM, FSM, DOM) required for advancement.
• Strong working knowledge of office productivity tools and sales-related systems.
• Ability to manage priorities independently in a virtual environment.
• Strong relationship-building, communication, and influencing skills.
• Results-driven mindset with the ability to overcome resistance.
• Ability to analyze complex situations and present clear recommendations.

Qualifications

• More than 75% domestic travel (day and overnight).
• Must reside within the assigned district.

Skills

• Strong relationship-building, communication, and influencing skills.
• Results-driven mindset with the ability to overcome resistance.
• Ability to analyze complex situations and present clear recommendations.

Benefits

• Comprehensive Benefits Package, including medical, mental health, parental leave, retirement savings & unique Nissan perks, including discounts on lease vehicles as part of our Employee Lease Program and a Vehicle Purchase Program (VPP).

Pay

Annual Salary: $97,745.00 - $172,830.00. This compensation range represents the minimum and maximum base salary rates at Nissan for jobs assigned to this particular grade level. Please note that it is uncommon for an employee to be placed at either end of the range. Rather, an employee's actual base salary generally may fall somewhere in between and reflect the employee's unique skills, work experience, education, work location, and market norms. Additionally, pay may be based on comparisons to the base salary rates of other employees with similar backgrounds working in comparable roles.

Schedule

Full-time