Senior Branch Manager - Albany County, NY

About the role

The Senior Branch Manager leads the daily operations of a full-service branch, overseeing all aspects including sales, customer service, lending, operations, and security. The role involves inspiring and coaching a team, fostering a sales-driven and customer-focused culture, and driving growth through new business development, referrals, and client retention.

Responsibilities

• Lead and manage all branch operations, ensuring exceptional customer service and operational excellence.
• Develop new deposit, loan, and business opportunities while achieving branch sales and retention goals.
• Build and promote the branch’s identity, fostering a sales-driven and customer-focused culture.
• Supervise, coach, and evaluate team members including Assistant Branch Managers, Head Teller, and Tellers.
• Conduct staff training, regular team meetings, and performance reviews.
• Effectively execute the selling of new products, services, promotions, and incentive programs to drive growth.
• Originate residential, home equity, and installment loans.
• Ensure compliance with all bank policies, procedures, and security protocols.
• Handle complex customer requests and resolve escalated issues in person or by phone.
• Approve significant transactions such as large check cashing, bank checks, and general ledger tickets.
• Maintain branch appearance and uphold operational performance standards.
• Report regularly to senior management on branch performance, opportunities, and challenges.

Requirements

• High school diploma or equivalent.
• Supervisory experience.
• Strong customer service and cash-handling experience.
• Excellent verbal communication and interpersonal skills in person, by phone, and via email.
• Fluent in English; bilingual a plus.
• Access to reliable transportation.
• Strong organizational skills with the ability to manage multiple priorities.
• Ability to work effectively in a collaborative team environment.
• Willingness to participate in ongoing training and development.
• Ability to lift 10–20 lbs., stand for extended periods.

Qualifications

• Bachelor’s degree preferred.
• Previous banking or financial services experience preferred.

Benefits

We offer a comprehensive benefits package including medical, dental, and vision insurance, a health savings account with an annual employer contribution, a 401(k)-retirement plan with generous employer match, paid time off plus 11 paid federal holidays, training and professional development programs, tuition reimbursement, reduced fees and rates on certain loan products, and much more!

Pay

$75,000 - $90,000 annually, plus performance-based monthly bonuses.

Schedule

Full-time, with hours aligned to branch operations: Monday, Wednesday: 8:30 AM – 5:00 PM; Tuesday: 8:30 AM – 3:00 PM; Thursday–Friday: 8:30 AM – 6:00 PM; Saturday: 8:30 AM – 1:00 PM (rotating schedule); Sunday: Closed. Employees may need to remain 15–30 minutes after closing. Occasional travel for training, meetings, or branch support.