Senior Branch Manager - Westchester County, NY

About the role

The Senior Branch Manager leads the daily operations of a full-service branch, overseeing all aspects including sales, customer service, lending, operations, and security. The role involves inspiring and coaching a team, building the branch's identity, and driving growth through various initiatives.

Responsibilities

• Lead and manage all branch operations, ensuring exceptional customer service and operational excellence.
• Develop new deposit, loan, and business opportunities while achieving branch sales and retention goals.
• Build and promote the branch’s identity, fostering a sales-driven and customer-focused culture.
• Supervise, coach, and evaluate team members including Assistant Branch Managers, Head Teller, and Tellers.
• Conduct staff training, regular team meetings, and performance reviews.
• Effectively execute the selling of new products, services, promotions, and incentive programs to drive growth.
• Originate residential, home equity, and installment loans.
• Ensure compliance with all bank policies, procedures, and security protocols.
• Handle complex customer requests and resolve escalated issues in person or by phone.
• Approve significant transactions such as large check cashing, bank checks, and general ledger tickets.
• Maintain branch appearance and uphold operational performance standards.
• Report regularly to senior management on branch performance, opportunities, and challenges.

Requirements

• High school diploma or equivalent.
• Supervisory experience.
• Strong customer service and cash-handling experience.
• Excellent verbal communication and interpersonal skills in person, by phone, and via email.
• Fluency in English; bilingual a plus.
• Access to reliable transportation.
• Strong organizational skills with the ability to manage multiple priorities.
• Ability to work effectively in a collaborative team environment.
• Willingness to participate in ongoing training and development.
• Ability to lift 10–20 lbs., stand for extended periods.

Qualifications

• Bachelor’s degree preferred.
• Previous banking or financial services experience preferred.

Skills

The ideal candidate thrives in a leadership role, has a passion for delivering exceptional service, and can balance operational efficiency with strategic business growth.

Benefits

This position offers a comprehensive benefits package including:

• Medical, dental, and vision insurance.
• A health savings account with an annual employer contribution.
• A 401(k)-retirement plan with generous employer match.
• Paid time off plus 11 paid federal holidays.
• Training and professional development programs.
• Tuition reimbursement.
• Reduced fees and rates on certain loan products.
• and much more!

Pay

$75,000 - $90,000 annually, plus performance-based monthly bonuses.

Schedule

Full-time, with hours aligned to branch operations: Monday, Wednesday: 8:30 AM – 5:00 PM; Tuesday: 8:30 AM – 3:00 PM; Thursday–Friday: 8:30 AM – 6:00 PM; Saturday: 8:30 AM – 1:00 PM (rotating schedule); Sunday: Closed. Employees may need to remain 15–30 minutes after closing. Occasional travel for training, meetings, or branch support.