Senior Financial Aid Systems Lead

Responsibilities

• Provides day-to-day leadership in the systems area of the Financial Aid & Scholarships Office, completing tasks, projects, and administrative mandates.
• Supports the day-to-day operations of the Financial Aid & Scholarships Office by providing advice and consultation, and timely and effective services regarding all aspects of the PeopleSoft Financial Aid module and other financial aid processing systems and solutions.
• Ensures daily processing occurs as scheduled. Provides requested and required data to the Director of Financial Aid & Scholarships as needed for various reports.
• Led ongoing maintenance of the financial aid system by implementing new setup, updating existing setup, running batch processes, building/writing queries and equations, coordinating maintenance pack testing, reviewing security requests, and documenting and troubleshooting issues.
• Provides expertise in system troubleshooting; data analysis, gathering, and reporting; business process analysis, and solution development and implementation.
• Creates/updates documentation of systems processing and procedures, including the systems area calendar.
• Serves as the lead for the financial aid system module, and the Financial Aid Common Management System (CMS) representative for CSU Channel Islands (CSUCI) in collaborating with other financial aid staff, ITS, and other CSU campuses.
• Supervise and coordinate appropriate training of current staff and develop onboarding guidelines for future staff.
• Develops transition plans, recommendations and timelines for permanent Financial Aid Systems organizational structure.

Qualifications

• Equivalent to a bachelor’s degree in a related field and five years of relevant experience.
• Expert knowledge and understanding of business systems analysis concepts, principles, protocols, and best practices systems.
• Expert analytical and organizational skills to organize, prioritize, and coordinate the successful completion of large, complex, and strategic system development, and/or integration, upgrades, or migration projects.
• Expert communication and interpersonal skills to effectively lead complex and strategic projects and initiatives and to impact technology strategies.
• Expert knowledge of data analysis tools and processes and relevant business applications and systems.
• Develops and maintains existing and new data models that form the foundation for accurate and timely reporting across the university.
• Under the direction of management, develop and implement strategic plans, initiatives, and performance metrics to drive business systems implementation success.
• Performs advanced and highly complex data configuration and analysis.
• Leads cross-functional teams to identify and implement process improvements to business systems.
• Utilize industry best practices and innovative approaches to drive change in relevant systems, as requested by management.
• Provides training and research results to stakeholders and leadership.