Senior Field Services Representative

Responsibilities

• Lead a field team of technicians supporting military training systems at various US Army sites across the globe.
• Work for the Program Manager and Deputy Program Manager and work collectively with the Engineering, Logistics, Configuration Management, and Quality.
• Effectively lead a team in the completion of tasks with a focus on quality output that meets or exceeds customer requirements.
• Install and configure computer hardware, peripherals, related devices, network cabling and related infrastructure.
• Install, maintain, and troubleshoot low voltage Electronic Security System (ESS) components including Closed Circuit Television (CCTV) cameras, access control card readers, and door contacts.
• Evaluate low voltage audiovisual and video teleconference systems for compliance with customer requirements.
• Accomplish troubleshooting and analysis of issues experienced in the field during installation and maintenance events.
• Provide training to customer personnel; must be able to work and interact with local personnel, including civilians, contractors, and military.
• Provide testing, installation, and configuration expertise for the support of user requirements of Commercial off the Shelf (COTS) software and hardware.
• Provide technical analysis, recommendations, and implementation plans for COTS hardware configurations, IT Networks, computational systems, and virtualization deployments.
• Work with vendors to evaluate new products and resolve equipment configuration/design issues.
• Conduct technical site surveys and installs and provide analysis recommendations on the best technical and engineering solutions to meet budget, facility, and project.
• Manage other team personnel in the field, coordinate travel, and be the main point of contact on the ground between the field team, customer, and engineering team.
• Support extensive travel to domestic and international military installations; must be able to travel up to 50% -75%.

Requirements

• Bachelor’s degree in information technology, MIS or related field or equivalent professional work experience or certifications.
• 5-8 years of increasingly complex and progressive experience in computer system/network engineering.
• Advanced understanding of IT devices such as servers, routers, switches, associated software tools, cabling, network layout and design.
• Relevant network certifications and training related to network establishment and virtualization (Cisco, VMware, etc.).
• Able to work and communicate well both orally and written in a team environment as this position involves regular interfacing with customer personnel.
• Extensive experience with Microsoft Office products.
• Familiarity and experience using hand and power tools.
• Currently have or be able to obtain a SECRET level US Government security clearance.
• Due to the nature of work performed, U.S. citizenship is required.
• Security+ Certification or the ability to obtain one within 60 days of hiring.
• Self-starter able to work under minimal supervision while having the skillset to manage the workload of junior personnel.

Preferred Qualifications

• Master’s degree in information technology, MIS or related field or equivalent professional work experience or certifications.
• Over 8 years of experience in computer system/network engineering.
• Military background or experience affiliated with military organizations.
• Demonstrated experience with software installation and configuration.
• Experience with Linux systems.
• TOP SECRET level US Government security clearance.
• Network+ or A+ Certification.