Senior Field Services Representative

About the Role

Northstrat, a GRVTY company, is seeking a CONUS-based Field Service Representative (FSR) to maintain regional PACOM USSF systems. This role requires experience installing, repairing, and troubleshooting electronic systems, as well as instructor experience to provide instruction to military hosts on an as-needed basis. As a fly-away FSR, you will support tasks at various OCONUS locations, with the ability to travel on short notice to assist with maintaining multiple deployed systems.

Travel may vary, but it is estimated that 10-15% of time will be OCONUS.

Responsibilities

• Collaborate with military customers to gain a full understanding of their operational needs and/or issues to be resolved.
• Effectively manage time to respond to service calls in a timely fashion.
• Complete site surveys, system installations, troubleshooting procedures, and perform system operational checks.
• Perform small-scale (move, adds, or changes of client's) equipment as needed.
• Troubleshoot and resolve technical issues as they occur.
• Provide basic system administration training to technical users.
• Remotely monitor the health and status of deployed OCONUS systems.
• Support logistics operations and aid in asset management responsibilities.
• Escalate any hardware issues or system outages to leadership immediately.
• Assist with ticket management and track all known hardware issues within the Jira ticketing system.
• Perform preventative maintenance checks and services (PMCS).
• Conduct hardware replacements and/or upgrades.
• Monitor and maintain system hardware and software.
• Troubleshoot any technical problems or issues to determine possible solutions.
• Conduct and/or assist local units with site surveys (for future system installation).
• Conduct refresher training for operators, when necessary.
• Support customer operations and system administrator personnel.

Requirements

• A US government top-secret clearance is required.
• Ability to troubleshoot complex hardware and network issues.
• Experience maintaining hardware systems, SATCOM terminals, including cable repair.
• Windows OS and Linux System Administration expertise.
• Must have a CompTIA Security+ certification.
• Physically able to travel and conduct physical actions necessary, including lifting, racking, and stacking equipment.
• Must have a U.S. Passport with at least one year until expiration.
• Must work well within a team environment, have good interpersonal skills, and the ability to work effectively with customers and OEM vendors (e.g., vendors for sensor systems and vehicle platforms).

Qualifications

• Prior Military or DoD experience.
• Previous experience as a Field Support Representative.
• Experience maintaining servers, network and/or communication, SATCOM terminal equipment.
• SIGINT background.
• College Degree or applicable technical certifications.
• Program Mission-focused approach to representing the USSF Program.

Benefits

• Robust health plan including medical, dental, and vision.
• Health Savings Account with company contribution.
• Annual Paid Time Off and Paid Holidays.
• Paid Parental Leave.
• 401k with generous company match.
• Training and Development Opportunities.
• Award Programs.
• Variety of Company Sponsored Events.

Pay

Virginia Pay Range: $149,760—$274,567 USD.

At GRVTY, compensation is influenced by many factors such as geographic location, federal contract labor categories, wage rates, prior experience, skillsets, education, and certifications. We provide competitive pay, comprehensive benefits, and meaningful opportunities for professional growth.