Senior Field Services Representative

At Phoenix Defense, our team members have incredible opportunities to work on state-of-the-art modeling and simulation programs that prepare the nation’s armed forces to protect and serve our country and allies. We look for people who have bold new ideas, courage, and an entrepreneurial spirit to join forces to create the future while having fun along the way. Our culture thrives on intellectual curiosity, cognitive diversity and bringing your whole self to work — and we have an insatiable drive to do what others think is impossible.

About the role

The Senior Field Service Representative (FSR) is responsible for leading a field team of technicians supporting military training systems at various US Army sites across the globe. The Senior FSR works for the Program Manager and Deputy Program Manager and collaborates with Engineering, Logistics, Configuration Management, and Quality teams. This role requires effective leadership of a team to complete tasks with a focus on quality output that meets or exceeds customer requirements.

Responsibilities

• Install and configure computer hardware, peripherals, related devices, network cabling, and related infrastructure
• Install, maintain, and troubleshoot low voltage Electronic Security System (ESS) components including Closed Circuit Television (CCTV) cameras, access control card readers, and door contacts
• Evaluate low voltage audiovisual and video teleconference systems for compliance with customer requirements
• Accomplish troubleshooting and analysis of issues experienced in the field during installation and maintenance events
• Provide training to customer personnel, including civilians, contractors, and military
• Provide testing, installation, and configuration expertise for Commercial off the Shelf (COTS) software and hardware
• Provide technical analysis, recommendations, and implementation plans for COTS hardware configurations, IT Networks, computational systems, and virtualization deployments
• Work with vendors to evaluate new products and resolve equipment configuration/design issues
• Conduct technical site surveys and provide analysis recommendations on the best technical and engineering solutions to meet budget, facility, and project requirements
• Manage other team personnel in the field, coordinate travel, and serve as the main point of contact between the field team, customer, and engineering team
• Support extensive travel to domestic and international military installations (50-75% travel required)

Requirements

• Bachelor’s degree in information technology, MIS, or related field, or equivalent professional work experience or certifications
• 5-8 years of increasingly complex and progressive experience in computer system/network engineering
• Advanced understanding of IT devices such as servers, routers, switches, associated software tools, cabling, network layout, and design
• Relevant network certifications and training related to network establishment and virtualization (e.g., Cisco, VMware)
• Able to work and communicate effectively both orally and in writing in a team environment
• Extensive experience with Microsoft Office products
• Familiarity and experience using hand and power tools
• Currently hold or be able to obtain a SECRET level US Government security clearance (U.S. citizenship required)
• Security+ Certification or the ability to obtain one within 60 days of hiring
• Self-starter able to work under minimal supervision while managing the workload of junior personnel

Preferred Qualifications

• Master’s degree in information technology, MIS, or related field, or equivalent professional work experience or certifications
• Over 8 years of experience in computer system/network engineering
• Military background or experience affiliated with military organizations
• Demonstrated experience with software installation and configuration
• Experience with Linux systems
• TOP SECRET level US Government security clearance
• Network+ or A+ Certification