Senior Field Service Technician - State of Louisiana

About the role

The Senior Field Service Technician will support the Field Service Organization (FSO) in the State of Louisiana (LWIN) Public Safety System. This major state-wide system includes 155 sites operating within the 700/800 MHz range and supports up to 100,000 subscribers. The FSO supports implementing and maintaining mission-critical digital mobile communication systems for Government & Public Safety Communications customers in Louisiana.

Responsibilities

• Support deployment, optimization, and repair of infrastructure, public safety loggers, subscribers, microwaves, computers, servers, and network equipment.
• Provide technical support for specialized systems and product applications, including advanced troubleshooting of software-driven electronics, provisioning communication system infrastructure, and optimizing RF and Broadband architecture.
• Maintain, optimize, test, document, and support complex communication systems.
• Develop solutions for difficult technical problems encountered during system maintenance, upgrades, or support issues.
• Collaborate with Engineering, Project Management, Sales, and Customer Service personnel to effectively maintain, optimize, and support advanced communication systems that meet or exceed customer expectations.
• Deliver strong knowledge of wired communication systems, such as Local Area Networks (LAN) and Wide Area Networks (WAN).
• Gain experience with logging recording systems, RF interfaces, wired/wireless communication systems, and networking equipment.
• Possess unique combinations of strong multi-site RF communication system and computer/networking skills.
• Provide weekly reports of activities and accomplishments.
• Be proficient with Microsoft Office products and the Motorola Radio Programming Software suite.
• Perform maintenance of server hardware/OS and software infrastructure and troubleshoot to resolve system/application related issues.
• Demonstrate strong self-management and interpersonal skills to work closely with Motorola’s customers and subcontractor (MSS) community, as well as Motorola Sales, Engineering, Project Management, and Customer Service teams.
• Be self-motivated and self-managed to perform required duties with minimal direct supervision.
• Quickly solve customer problems during stressful situations.

Requirements

• Total familiarity with the latest technologies and troubleshooting techniques.
• Strong knowledge of R.F. systems, such as transmitters, receivers, and antenna networks.
• Knowledge of standard telephony and dedicated data circuits, as well as knowledge of packet switching techniques.
• Experience with one of the following: P25, LMR, Smartnet, SmartZone, RF infrastructure, ASTRO systems, radios and consoles.
• Excellent communications skills and always present a professional image.
• Able to obtain background clearance as required by government customer(s).

Qualifications

• 3+ years of experience in one of the following: LMR, RF Systems, Radio Communications, Radio Frequency, Motorola equipment, Wired/Wireless Communication Systems, IT Systems, Telecommunications, Public Safety, Engineering, Networking Equipment, IP Networking, Solutions Architecture, ASTRO 25, P25, WAVE VoIP, or Military experience.

Skills

• Proficient in computer network installation, configuration, and maintenance systems to include cabling, routers, switches, firewalls, and bridges.
• Working knowledge of various communications test equipment including communication system analyzers, Ethernet link test sets, T1 test sets, TIMS (Transmission Impairment Measurement Set), and Digital RF Power Meter.
• Working experience with one or more of the following: Motorola Conventional, SmartNet, and MCC Console systems, Secure Operations and ASTRO A7.x Digital systems and installation procedures.

Benefits

Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate.

Pay

Target Base Salary Range: $70,000 - $80,000 USD

Schedule

This role involves 24/7/365 on-call rotations, including weekends and holidays, to support territory outages.

Location/Travel

Local travel is essential for all activities, including unforeseen events and remediation. Candidates must reside within commuting distance of public safety customers in Louisiana. Frequent in-state travel is required, with overnight stays not exceeding 10%. This role involves 24/7/365 on-call rotations, including weekends and holidays, to support territory outages.

Referral Payment Plan

Yes