Senior Field Service Technician - Ontario, CA

About the role

Intelligrated is a leading provider of warehouse automation and material handling solutions. The company designs, integrates, and supports end-to-end automation systems including conveyor and sortation systems, robotics, automated storage and retrieval systems (AS/RS), software, controls, and lifecycle services. Intelligrated helps retailers, e-commerce companies, manufacturers, distributors, and parcel operations improve efficiency, productivity, and fulfilment performance through intelligent, integrated automation solutions.

As a Sr Industrial Maintenance Technician, you will provide high-level technical support and service to customers, ensuring optimal performance of Intelligrated products and systems. You will troubleshoot and resolve complex technical issues, perform maintenance and repairs at customer facilities. You will report to a client site in Ontario, CA. Your expertise and dedication will drive customer satisfaction and contribute to the success of our service operations, impacting the efficiency and reliability of service operations, enhancing customer satisfaction, and supporting business growth by ensuring the highest standards of service delivery.

Responsibilities

• Diagnoses mechanical and electrical problems using technical drawings (electronic/mechanical schematics) and diagnostic tools (e.g., multi‑meter, laptop)
• Follow appropriate safety procedures and use Personal Protective Equipment (PPE) while maintaining equipment (Lock Out/Tag Out, Arc Flash, etc.) and ensure a safe work environment by eliminating potential equipment safety hazards
• Performs preventive maintenance, repairs and cleaning on equipment (e.g., pneumatic systems, material handling equipment, hydraulic equipment, electronic and electrical equipment, etc.) and shop according to safety and quality procedures
• Collaborate with cross‑functional teams to resolve customer issues and follow up with customer on resolutions
• Willing to work overtime and cover multiple shifts, when needed
• Other duties as assigned

Qualifications

• 2+ years of Mechanical and/or Electrical troubleshooting and repair experience
• MS Office skills (Word, Excel, and Outlook)
• Ability to work independently and manage multiple tasks
• Shift work may be required
• Bachelor’s or Associates degree in Engineering or a related field (valued)
• Experience with PLC’s is a plus
• Customer‑focused mindset
• Strong problem‑solving and decision‑making abilities