Senior Field Service Representative- Fort Bragg

We need to output HTML fragment with sections: About the role? The posting includes description. We'll need headings: About the role, Responsibilities (What You’ll Do), Requirements/Qualifications (What You’ll Bring), Benefits (if present), Pay (if present), Schedule (if present). Also maybe "Ways to Stand Out" and "What Sets Us Apart?" but those are not required headings; we can include under Benefits? Actually they are not standard headings; we can include as separate sections if they have content. The instruction: Use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). Use

• for any list of duties/requirements/benefits, and

  for prose. Do NOT repeat the job title as a heading. Do NOT put Job ID / requisition numbers as headings — fold minor metadata into a short

  or drop it. Preserve ALL substantive information; do NOT invent or summarize away detail. Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. IMPORTANT: include a section ONLY when the posting has real, specific content for it — never emit a heading followed by filler/placeholder text (e.g. "commensurate with experience", "not specified", "N/A", "varies", "TBD") and never create Pay/Schedule/Benefits sections unless the posting actually states them. Prefer a few substantive sections over many thin ones. Thus we need to decide which sections to include based on content. We have: - About the role: The initial paragraph describing SRCTec and role. Could be "About the role". That seems appropriate. - Responsibilities: "What You’ll Do" list of duties. That is a list; we can put under

  Responsibilities

  with
  • items. - Requirements/Qualifications/Skills: "What You’ll Bring" includes education, experience, skills, physical requirements, etc. Could be under

    Requirements

    or

    Qualifications

    . We'll choose Requirements. - Benefits: The posting mentions "You’ll receive a competitive salary and comprehensive benefits package that includes four or more weeks of paid time off to start, 10 percent employer contribution toward retirement, and 100 percent tuition support." Also "Total compensation for this role is market competitive." Also "SRC offers competitive benefit options, for more details please visit our website." So we have specific benefits: PTO 4+ weeks, 10% employer retirement contribution, 100% tuition support. So we can include Benefits section. - Pay: The posting includes salary range: "The anticipated salary range for this position based out of Syracuse, NY is estimated at $85,000 to $104,000 annually. The actual salary will vary based on applicant’s experience, skills, and abilities, geographic location as well as other business and organizational needs." That's specific enough to include Pay section. - Schedule: Not explicitly mentioned; maybe travel % 75, but schedule not given. No explicit schedule like full-time salaried is mentioned: "Employment Type Full-Time Salaried". That's schedule info: full-time. Could be considered schedule. The instruction: never create Pay/Schedule/Benefits sections unless the posting actually states them. It does state Employment Type Full-Time Salaried, so we can include Schedule section with that info. However they said prefer a few substantive sections over many thin ones. Could combine schedule into About the role? But schedule is separate. We'll include Schedule. - Also there is "Travel % 75" which could be under Schedule or maybe under Responsibilities? Travel is a requirement; could be under Requirements as bullet. But we have travel % in metadata at bottom. We'll incorporate travel requirement under Requirements as bullet. - Security clearance requirement: Secret. That's a requirement. - Location: Ft. Bragg, North Carolina. Could be in About the role or as metadata. We'll include location in About the role paragraph. - Experience Required: 7+ Years. Education Required: Associates Degree. Those are in metadata; we can incorporate into Requirements. We must not repeat job title as heading. We'll not. We must not include boilerplate like EEO, Non-Discrimination Statement, etc. Remove those. We must not include application instructions. We must not include duplicated lines. We must preserve all substantive information. We need to output only HTML fragment, no /, no markdown fences. We'll structure:

    About the role

    SRCTec, LLC is seeking a highly experienced Senior Field Service Representative to become one of two OEM representatives supporting local units at Fort Bragg, NC. SRCTec designs, manufactures, and supports advanced radar and sensor systems for a global commercial and defense customer base. The Senior Field Support Representative will serve as a subject matter expert (SME) for sustainment-related technical matters, leading pre- and post-sales technical support through expert product demonstrations, advanced training, field support, and remote assistance. The candidate will primarily integrate with assigned units providing technical and training support in garrison and deployed CONUS and OCONUS locations (excluding danger zones). This role also involves mentoring junior FSRs, influencing product design for supportability, developing comprehensive technical content to maximize customer success, and providing on-site consultation oversight and integration support for hardware, software, network configurations, and new system initiatives. This position is funded through December 2026. Continued employment beyond that date is contingent upon the annual renewal or re-award of the current contract.

    Then Responsibilities:

    Responsibilities

    • Lead field training and service support at customer locations, both domestically and internationally, resolving complex sustainment challenges
    • Partner closely with customers and end users to define requirements, document expectations, and collaborate with internal teams to deliver innovative solutions that enhance product usability
    • Excel in a collaborative, customer-focused engineering culture, mentoring junior representatives and driving value for clients
    • Address critical customer operational needs with rapid response, including last-minute travel to potentially austere field sites
    • Lead advanced troubleshooting, system/sub-system analysis, and component-level diagnostics
    • Provide authoritative technical guidance to engineering, quality, configuration management, and subcontract teams to optimize product sustainment, including guidance on handling, installation, and utilization of various systems and equipment
    • Develop comprehensive test plans, technical performance assessments, and actionable after-action reports to enhance system performance and customer satisfaction
    • Train and mentor junior Field Support Representatives, serving as a lead instructor for operator and maintenance training courses, including coaching and reviewing the work of lower-level technical staff
    • Analyze interrelations of logistics activities to propose solutions that improve product sustainment and usability
    • Provide on-site consultation oversight and integration support for existing hardware, software, network configurations, and new system initiatives for all sites within area of responsibility
    • Advise on technical requirements for products and services, support equipment, and electronic equipment installations
    • Assist in the development and ensure adherence to area-wide procedural/policy changes
    • Work independently to achieve day-to-day objectives with significant impact on operational results or project deliverables, including responsibility for entire projects or processes within a technical area
    • Develop technical solutions to unclear problems and issues that require deep technical knowledge, collaboration with internal experts, and understanding of impact on end-product/solution
    Then Requirements:

    Requirements

    • Associate’s degree, vocational certification, or military experience in an engineering-relevant field with 7+ years of engineering-related experience, or Bachelor’s degree in an engineering-related field with 5+ years of work experience (equivalent combination of education, training, and experience considered, such as expertise with radar, RF-based, communication, or navigation systems)
    • Deep understanding of and ability to apply principles, theories, and concepts of technical domain, with broad understanding of other related specialty areas
    • Expert proficiency with test equipment such as multimeters, network analyzers, spectrum analyzers, signal generators, and oscilloscopes to diagnose complex electrical and electronic issues
    • Advanced ability to interpret electronic schematics, mechanical drawings, test/assembly instructions, specifications, and engineering documentation with precision
    • Expert ability to synthesize technical product knowledge and customer field experience to assist/lead the development of technical manuals and training material content
    • Superior written and verbal communication skills, with a proven ability to deliver exceptional customer service, including communicating with internal and client project team members to influence solution design, process, and approaches
    • Highly self-motivated with exceptional time management and leadership skills to manage complex projects independently
    • Proven ability to lead cross-functional teams and interact with higher-level engineering leaders, PMs, and customers with minimal supervision
    • Extensive experience delivering technical training and certification as a lead instructor for operator and maintenance training courses
    • Mastery of technical expertise within the Field Support track and full understanding of U.S. government and company standards related to logistics and sustainment
    • Meet physical occupational requirements including the ability to lift, move, and walk with a minimum of 50 pounds, climb towers, and tolerate long flights and periodic long workdays, and ability to obtain tower climbing certification, with or without reasonable accommodations
    • Expert computer skills, including MS Office suite, and a firm understanding of TCP/IP networking
    • Willingness to travel up to 75% (domestic and international), including potential extended assignments at military or customer locations in austere environments (desert, arctic, or other extreme conditions) with associated environmental and biological hazards
    • Applicants selected will be subject to a government security investigation and must meet eligibility requirements for (and subsequently receive) access to classified information up to the Secret level
    • Must be able to pass a pre-deployment physical
    Then Benefits:

    Benefits

    • Competitive salary and comprehensive benefits package
    • Four or more weeks of paid time off to start
    • 10 percent employer contribution toward retirement
    • 100 percent tuition support
    Then Pay:

    Pay

    The anticipated salary range for this position based out of Syracuse, NY is estimated at $85,000 to $104,000 annually. The actual salary will vary based on applicant’s experience, skills, and abilities, geographic location as well as other business and organizational needs.

    Then Schedule:

    Schedule

    Full-time salaried position.

    We might also include location in About the role already. Check for any duplicated content: We have not included the "Ways to Stand Out" or "What Sets Us Apart?" sections. Those contain some info about company culture, but they are somewhat boilerplate? They are not required headings; we could incorporate into About the role if we want to preserve substantive info. The instruction: Preserve ALL substantive information; do NOT invent or summarize away detail. So we should include that info somewhere. The "What Sets Us Apart?" paragraph describes SRCTec, its parent SRC, etc. That is substantive. We could add another section like "About the company" but not in the list of headings. However the instruction says use

    for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It doesn't forbid other headings, but says "Use

    for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." It implies we should use those headings for sections; but we could also add other headings if needed