Senior Field Service Representative

Relocation assistance provided. Field Service Representative roles offer a company car and a guaranteed 40-hour paid week.

About the role

Eaton’s Engineering Service & Systems Division is seeking a Senior Field Service Representative to join our team. Eaton has the largest and most experienced team of field services technicians and engineers in the industry.

Responsibilities

• Support customers across the power system lifecycle: startup, commissioning support, maintenance, testing, troubleshooting, upgrades, and emergencies
• Manage small projects independently and lead FSR teams on larger projects
• Generate timely and accurate service reports on work, product performance, and warranties
• Provide recommendations for improved electrical systems
• Cultivate strong relationships with customers, team members, and partners
• Mentor less experienced technicians
• Utilize digital tools for remote work, including laptops, iPads, IR cameras, Google Glasses, MS Teams, and more

Requirements

• High school diploma or higher with a minimum of 3 years of experience testing, troubleshooting, evaluating, and servicing electrical distribution and control systems, or in lieu of HS diploma or GED, completion of accredited trade school and/or program completion with 7 or more years of experience evaluating and servicing electrical distribution or control systems
• Current, unrestricted driver’s license along with a satisfactory Motor Vehicle Record (role is designated as a Regular Driver per Eaton’s Driver Safety Policy)
• Ability to work variable hours, including nights & weekends, and travel within the district/state/region/country based on customer requirements
• Successfully complete and maintain compliance with Eaton’s safety program and policy; achieve Eaton Field Certified Level 3 safety qualifications via completion of mentoring tasks, formal training, and skill and knowledge exams
• Submit to periodic customer required background and drug screenings
• Understands 3-phase power systems and low, medium, and high voltage power distribution equipment
• Performs physically demanding tasks: stand, walk, stoop, squat, kneel, reach above, to, and below shoulder level, lift, carry, push, pull, and use hands to handle and feel
• Frequently required to climb; regularly required to lift/carry/push/pull up to 50 pounds; occasionally required to push/pull over 50 pounds with assistance
• May be required to drive extended distances, work in extreme weather and temperature conditions, work at sites with poor lighting, ventilation, dust, and/or high noise levels
• Ability to obtain and maintain a valid TWIC card
• Proficient with hand and power tools for equipment assembly
• Strong problem-solving and logical thinking skills
• Works well under time constraints and in stressful situations
• Ability to explain technical problems and solutions
• Collaborates effectively with the team to meet project deadlines

Preferred Qualifications

• Associate degree or higher from an accredited institution
• Bachelor’s degree in Engineering from an accredited institution
• Electrical or General Contractor’s License
• Professional Engineering License
• Experience performing power quality measurements, troubleshooting, analysis as well as protective relays
• NICET/NETA certification

Benefits

• Guaranteed 40-hour base pay, eligible for overtime and travel premiums
• Career growth, mentorship and safety training
• Company vehicle, toolkit, and phone
• Tuition assistance for ongoing learning
• Leads program with bonus pay
• Opportunities across 32 service branches
• Health and Welfare benefits
• Retirement benefits
• Paid and unpaid time away from work (eligibility factors apply)

Pay

The expected annual salary range for this role is $84,000 - $123,000 a year. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations.

Eaton will not consider applicants for employment immigration sponsorship or support for this position.

Relocation assistance will be provided for candidates residing outside a 50-mile radius of Reno, NV.