Senior Field Service Representative

Eaton’s ES AMER ESS Division

Senior Field Service Representative
Chanhassen, MN area
Up to 75% travel to MN, North Dakota, South Dakota, and other areas
Company vehicle provided
Expected annual salary range: $84,000 - $123,000/year
Guaranteed 40-hour base pay, eligible for overtime and travel premiums
Career growth, mentorship and safety training
Company vehicle, toolkit, and phone
Tuition assistance for ongoing learning
Opportunities across 32 service branches

What You’ll Do

• Support customers across the power system lifecycle: startup, commissioning support, maintenance, testing, troubleshooting, upgrades, and emergencies
• Manage small projects independently and lead FSR teams on larger projects
• Generate timely and accurate service reports on work, product performance, and warranties
• Provide recommendations for improved electrical systems
• Cultivate strong relationships with customers, team members, and partners
• Mentor less experienced technicians
• Utilize digital tools for remote work, including laptops, iPads, IR cameras, Google Glasses, MS Teams, and more

Qualifications

• Basic Qualifications:
• High school diploma or equivalent with 3+ years of experience testing, troubleshooting, evaluating, and servicing electrical distribution and control systems
• In lieu of HS diploma or GED, completion of accredited trade school and/or program completion with 7+ years of experience evaluating and servicing electrical distribution or control systems
• Valid driver's license
• Preferred Qualifications:
• Associate or bachelor’s degree in Engineering from an accredited institution
• NICET/NETA certification
• Skills:
• Successfully complete and maintain compliance with Eaton’s safety program and policy
• Ability to work variable hours, including nights & weekends, and travel within the district/state/region/country based on customer requirements
• Strong problem-solving and logical thinking skills
• Works well under time constraints and in stressful situations
• Explain technical problems and solutions
• Collaborate effectively with the team to meet project deadlines

Team Benefits

• Guaranteed 40-hour base pay, eligible for overtime and travel premiums
• Career growth, mentorship and safety training
• Company vehicle, toolkit, and phone
• Tuition assistance for ongoing learning
• Opportunities across 32 service branches

Qualifications

• Basic Qualifications:
• High school diploma or equivalent with 3+ years of experience testing, troubleshooting, evaluating, and servicing electrical distribution and control systems
• In lieu of HS diploma or GED, completion of accredited trade school and/or program completion with 7+ years of experience evaluating and servicing electrical distribution or control systems
• Valid driver's license
• Preferred Qualifications:
• Associate or bachelor’s degree in Engineering from an accredited institution
• NICET/NETA certification
• Skills:
• Successfully complete and maintain compliance with Eaton’s safety program and policy
• Ability to work variable hours, including nights & weekends, and travel within the district/state/region/country based on customer requirements
• Strong problem-solving and logical thinking skills
• Works well under time constraints and in stressful situations
• Explain technical problems and solutions
• Collaborate effectively with the team to meet project deadlines