Senior Field Service Representative

What You’ll Do

Eaton’s Engineering Service & Systems Division is seeking a Senior Field Service Representative to join our team. In this role, you will:

• Support customers across the power system lifecycle: startup, commissioning support, maintenance, testing, troubleshooting, upgrades, and emergencies.
• Manage small projects independently and lead FSR teams on larger projects.
• Generate timely and accurate service reports on work, product performance, and warranties.
• Provide recommendations for improved electrical systems.
• Cultivate strong relationships with customers, team members, and partners.
• Mentor less experienced technicians.
• Utilize digital tools for remote work, including laptops, iPads, IR cameras, Google Glasses, MS Teams, and more.

Qualifications

• Basic Qualifications: High school diploma or higher with a minimum of 3 years of experience testing, troubleshooting, evaluating, and servicing electrical distribution and control systems, or in lieu of HS diploma or GED, completion of accredited trade school and/or program completion with 7 or more years of experience evaluating and servicing electrical distribution or control systems.
• Experience in testing, troubleshooting, evaluating, and servicing electrical distribution and control systems.
• Must be able to work in the US without corporate sponsorship now or in the future.
• No relocation offered, candidates within 75-mile radius considered.
• Active-Duty Military Service member candidates are exempt from the geographical area limitation.
• Must have a valid driver's license.

Preferred Qualifications

• Associate degree or higher from an accredited institution.
• Bachelor’s degree in Engineering from an accredited institution.
• Electrical or General Contractor’s License.
• Professional Engineering License.
• Experience performing power quality measurements, troubleshooting, analysis as well as protective relays.
• NICET/NETA certification.

Skills

• Successfully complete and maintain compliance with Eaton’s safety program and policy; This includes role-applicable portions of the EESS Qualified Electrical Worker (QEW) program and any required annual re-certifications thereafter.
• Submit to periodic customer required background and drug screenings.
• Ability to work variable hours, including nights & weekends, and travel within the district/state/region/country based on customer requirements.
• This position requires you to drive an Eaton vehicle.
• Must be able and willing to obtain Department of Transportation (DOT) non-CDL qualification and comply with all DOT regulatory requirements, if required.
• Understands 3-phase power systems and low, medium, and high voltage power distribution equipment.
• Works well under time constraints and in stressful situations.
• Explain technical problems and solutions.
• Collaborates effectively with the team to meet project deadlines.

Additional Information

• Team Benefits: Guaranteed 40-hour base pay, eligible for overtime and travel premiums.
• Career growth, mentorship and safety training.
• Company vehicle, toolkit, and phone.
• Tuition assistance for ongoing learning.
• Leads program with bonus pay.
• Opportunities across 32 service branches.
• All positions may require participation in video and in-person interviews as part of the hiring process.
• All candidates will be evaluated based on job-related competencies, and all candidates’ privacy rights and data security will be protected in accordance with applicable laws.
• We are committed to ensuring equal employment opportunities for all job applicants and employees.
• Eaton believes in second chance employment. Qualified applicants with arrest or conviction history will be considered regardless of their arrest or conviction history, consistent with the Los Angeles County Fair Chance Ordinance, the California Fair Chance Act and other local laws.
• You do not need to disclose your conviction history or participate in a background check until a conditional job offer is made to you.
• To request a disability-related reasonable accommodation to assist you in your job search, application, or interview process, please call us at 1-800-836-6345 to discuss your specific need.
• Please note that specific programs and options available to an employee may depend on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.