Senior Field Service Manager -Data Centers

Essential Duties And Responsibilities

• Provide technical support, setup and assistance to dat center customers.
• Aid in site certification, operation and EPA testing.
• Aid in the development and distribution of service and parts bulletins to notify customers of product changes or issues.
• Aid sales managers and rep groups with new customer product training.
• Coordinate customer calls with regional sales managers to ensure needs of all customers in the territories are met.
• Provide sales support through assisting customers in determining correct equipment for their needs.
• Provide technical input and design ideas to engineering during new product initiation and existing product improvements.
• Provide feedback from the field to Sales and Marketing, Engineering, Manufacturing, and Technical support.
• Provide written weekly reports to manager covering product issues/ concerns, possible sales/upsell opportunities.
• Assist Service Training and Technical Publications with manual content and reviews for accuracy.
• Evaluate Engineering Change Requests (ECR’s) and Engineering Change Notices (ECN’s) to determine the need for new service parts.

Minimum Requirements

• Bachelor's Degree in Electrical Engineering or Mechanical Engineering or equivalent experience.
• 10 years of relevant experience.

Physical Demands

• Regularly required to talk and hear;
• Use hands to manipulate objects or controls;
• Regularly required to stand and walk;
• On occasion, the incumbent may be required to stoop, bend, or reach above the shoulders;
• Occasionally lift up to 25 pounds;
• Sit, close vision, and the ability to adjust focus;
• Occasional travel.