Senior Field Service Engineer (Onsite)

About the role

At RTX, the world’s largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world’s most complex problems. With our three market-leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world.

Pratt & Whitney is a world leader in the design, manufacture and service of aircraft engines and auxiliary power systems and has been revolutionizing modern flight for over 100 years. Join us and help shape the future of aerospace and defense.

Responsibilities

• Manage and resolve technical issues for the PW2000/PW4000/GP7000 engines to ensure engine safety and maintain world-class operational metrics (Delays and Cancellation rate, In-Flight-Shut-Down rate, Unscheduled Engine Removal rate, etc.).
• Contribute to acceptable shop Turn-Around-Time and reduce the maintenance burden for customers.
• Interface and coordinate with Pratt & Whitney engineering and program organizations, customers, and engine overhaul facilities to support technical issues and monitor fleets.
• Own technical communication with customers through customer relationship management tools, meetings, and conferences.
• Work directly with airline customers and Maintenance, Repair and Overhaul (MRO) engine shops worldwide that operate aircraft powered by PW4000, PW2000, and GP7000 engines.
• Triage urgent and Aircraft-On-Ground (AOG) requests and coordinate timely technical solutions.
• Provide technical guidance and recommendations for on-wing and off-wing troubleshooting, problem resolution, service bulletin retrofit activities, and interpretation of engine manuals.
• Partner with Component Integrated Product Team (CIPT) Engineering to develop and execute field service plans and implement hardware changes that support customer satisfaction.
• Participate in airline customer meetings, technical conferences, and other customer engagements.
• Initiate development of technical data, including Engineering Authorizations (EA), Special Instructions, and other maintenance documentation supporting on-wing and engine shop activities (Aircraft Maintenance Manuals, Engine Manuals, Clean Inspect and Repair, Maintenance Planning Guides).
• Collaborate with Aftermarket and Sustainment Engineering Repair, Fleet Management Programs, Customer Service/Client Managers, MRO and Engine Overhaul organizations, Standard Practices, CIPTs, Chief Engineer’s Office, Structures, and Performance Analysis teams to ensure clear, accurate, and timely engine inspection and maintenance data.
• Provide technical support to Pratt & Whitney Product Safety, Certification & Validation and airframer teams regarding engine modification, inspection, and maintenance.
• Assist customer engineers, maintenance control technicians, and Field Service Representatives in resolving on-site technical challenges.
• Support urgent customer issues outside normal working hours, including nights, weekends, and holidays.
• Travel approximately 5% domestically and internationally for customer meetings, technical conferences, and safety or operational event investigations.

What you will learn

• Deepen your technical expertise across the PW2000, PW4000, and GP7000 engine families through real-world troubleshooting and operational support.
• Develop advanced problem-solving skills by resolving time-sensitive technical issues that directly impact airline operations and aircraft availability.
• Strengthen customer-facing and communication skills by working directly with airlines, MROs, and global maintenance organizations.
• Build cross-functional leadership skills by partnering with engineering, safety, certification, repair, fleet management, and customer service teams.
• Gain a broader understanding of how engineering decisions impact engine reliability, fleet performance, maintenance, and customer satisfaction.

Requirements

• Bachelor’s degree in Engineering and 5 years of related engineering experience, or an Advanced degree with 3 years of related engineering experience.

Preferred qualifications

• Jet engine knowledge and experience, including a functional understanding of engine hardware such as disks, airfoils, seals, cases, and engine systems.
• Experience supporting commercial aircraft, airline operations, engine maintenance, or MRO environments.
• Experience with aircraft/engine troubleshooting, technical problem resolution, or field service support.
• Experience working directly with customers in a technical engineering environment.
• Exemplary verbal and written communication to provide clear instructions and answers to customers.

Pay

The salary range for this role is $86,800 – $165,200 USD. RTX considers several factors when extending an offer, including the role, function and associated responsibilities, a candidate’s work experience, location, education/training, and key skills.