Senior Field Service Engineer
About the role
The Senior Field Service Engineer plays a critical role in delivering advanced technical support and strategic customer engagement across pre-sales and post-sales activities. This position leads complex installations, diagnostics, and service operations while mentoring junior engineers and contributing to continuous improvement initiatives. The ideal candidate brings deep technical expertise, strong customer-facing experience, and the ability to drive operational excellence in a dynamic, high-growth environment. This role also collaborates cross-functionally with the Research and Development (R&D) team to relay field insights and influence product innovation.
Job Responsibilities and Expectations
- Lead and execute complex on-site installations, diagnostics, and repairs of precision instruments and systems, ensuring minimal disruption and maximum customer satisfaction.
- Serve as a technical advisor to customers and internal teams, providing expert guidance on system performance, optimization, and troubleshooting.
- Collaborate cross-functionally with the R&D team to share field feedback, support product development, and contribute to technical enhancements.
- Deliver high-impact training and onboarding for customers and junior field engineers, promoting best practices and technical excellence.
- Maintain rigorous documentation and compliance with internal policies, including service reports, inventory tracking, and quality standards.
- Performs other duties as assigned.
About Us
RheoSense is a global high-tech innovator headquartered in Silicon Valley, redefining the viscometry industry with our patented Viscometer/Rheometer-on-a-Chip (VROC®) technology. Our m-VROC™ and microVISC™ instruments leverage cutting-edge MEMS and microfluidics to deliver ultra-precision measurements with the smallest sample volumes—offering unmatched accuracy and ease of use. Trusted by Fortune Global 500 companies and leading research institutions, RheoSense leads the way in biotechnology, pharmaceuticals, and emerging protein therapeutics. Our culture thrives on intellectual curiosity, cognitive diversity, and authenticity. We challenge convention and pursue the impossible—because our people aren’t just witnessing innovation, they’re driving it. RheoSense is an equal-opportunity employer and is committed to a diverse and inclusive workplace.
Pay Range
$100,000 - $130,000 per hour