Senior Field Service Engineer

Responsibilities

• Serves as project management lead for MRI lab build-outs, system installations, and modifications.
• Defines specifications, timelines, and operational readiness requirements.
• Develops objectives, schedules, and repeatable procedural checklists.
• Installs, tests, and documents all product equipment to meet compliance and performance requirements.
• Manages all the maintenance and repairs Imricor systems.
• Troubleshoots and problem solves any customer issues.
• Maintains service tickets, quality records, and regulatory documentation.
• Collaborates and works closely with the Sales, Clinical, Operations, and Engineering teams.
• Works with the field clinical engineers to provide technical and clinical case support as needed.

Requirements

• Bachelor’s degree in electrical engineering, mechanical or bio engineering preferred.
• 5-7 years of experience with project management or field service engineering.
• Med Device industry preferred.
• Ability to work independently with minimal supervision.
• Prominent track record of performing independent investigational and troubleshooting skills.
• Demonstrated understanding of documentation requirements.
• Strong written, verbal communication skills and customer centric mid set.
• Preferred experience working in MRI lab with medical device systems.
• Valid driver’s license and passport required.