Senior Field Service Engineer

Job Summary

The Global Business Group (GBG) at Nova is seeking a Senior Field Service Engineer to support the installation, maintenance, and troubleshooting of chemical metrology systems used in semiconductor metal plating applications. The role involves direct customer engagement and frequent travel to support customers in the Northeast region.

Responsibilities

• Install, commission, qualify, maintain, troubleshoot, and repair Nova chemical metrology systems at customer sites.
• Perform preventive maintenance, upgrades, retrofits, software updates, and new system installations.
• Drive rapid resolution of mechanical, electrical, fluidic, software, and analytical measurement issues through both onsite and remote support.
• Support customers under warranty and service agreements while consistently meeting service-level expectations.
• Analyze system performance data, measurement results, and process trends to identify root causes and recommend corrective actions.
• Train customer engineers, technicians, and operators on system operation, maintenance, calibration, and best practices.
• Build trusted relationships with customer process, manufacturing, equipment, and facilities teams.
• Provide technical support during process qualifications, tool evaluations, and production ramp activities.
• Serve as the primary technical escalation point for complex field issues.
• Document service activities, maintenance records, technical findings, and corrective actions using Nova reporting systems.
• Manage spare parts inventory and recommend stocking levels at select key customer accounts.
• Collaborate with Engineering, Product Management, Applications, and R&D teams to resolve technical issues and improve product performance.
• Provide voice-of-customer feedback to support future hardware, software, and chemistry roadmap development.

Requirements

• Bachelor's degree in Chemistry, Chemical Engineering, Materials Science, Electrochemistry, or a related engineering discipline.
• 3+ years of experience supporting semiconductor manufacturing equipment, analytical instrumentation, plating process equipment, or equivalent customer-facing technical roles.
• Strong understanding of analytical chemistry principles and chemical measurement techniques.
• Experience troubleshooting complex electromechanical, fluidic, and automated systems.
• Experience working in semiconductor manufacturing or cleanroom environments.
• Ability to perform root cause analysis using system logs, process data, measurement trends, and customer observations.
• Excellent verbal and written communication skills with the ability to interface directly with customers at all organizational levels.
• Ability to work independently and manage multiple customer priorities simultaneously.
• Willingness to travel up to 75% within the United States, primarily across the Northeast region, with occasional international travel for training.

Preferred Qualifications

• Experience supporting semiconductor metrology, process control, analytical instrumentation, or chemical monitoring systems.
• Knowledge of semiconductor electroplating processes including copper, tin, nickel, or advanced packaging applications.
• Experience with semiconductor back-end, advanced packaging, PCB, or panel-level packaging manufacturing.
• Understanding of plating bath chemistry management, additive control, and chemical dosing systems.
• Familiarity with chemical analysis techniques such as titration, UV-Vis spectroscopy, chromatography, electrochemical measurements, or related methods.
• Knowledge of semiconductor equipment communication protocols including SECS/GEM.
• Experience utilizing statistical analysis tools for process monitoring and troubleshooting.