Senior Field Service Engineer

About the role

Our Global Business Group at Nova is looking for a Field Service Engineer who is a self‑starter, has a positive attitude, is a team player, and can support our systems at the customer site in a professional manner. The FSE will perform engineering and technical activities while utilizing the company’s R&D teams to direct technology development of new products.

Responsibilities

• Support Nova and end‑user service as defined under Nova’s warranty and service support agreements.
• Maintain proper reporting methods for all activities of customer support as defined by the Service Manager.
• Assist in new equipment installations, “add‑ons,” and upgrades.
• Produce regular reports to customers and Nova management.
• Provide customer training and retraining.
• Ensure an adequate level of know‑how among customers’ users.
• Manage Nova’s parts inventory at assigned locations.
• Assist in setting Nova’s spare parts to maintain proper stock levels in accordance with company policy.
• Repair parts and components according to general service policy.
• Verify that spare systems are stored properly and are available without delay when needed.
• Provide sales support and related information.
• Collaborate with sales and customers on‑site evaluations.
• Be familiar with customer operating methods, procedures, and policy.
• Adhere to customers’ site policies and guidelines regarding safety, performance, and behavior.
• Maintain customers’ information with the utmost confidentiality.
• Provide customer support during the working schedule defined by the service contract.
• Be prepared to support the customer beyond the defined working schedule as required.

Skills and qualifications for success

• Ability to work effectively in a multifunctional team, serving as a liaison between customers, Tech Support, and Applications.
• Excellent problem‑solving skills.
• Strong analytical, data‑analysis, and diagnostics ability.
• Excellent written and oral communication skills.
• Deep knowledge of semiconductor technical support requirements and field‑service processes and procedures.
• Strong project and time‑management skills.
• Excellent customer‑relations and communication skills.
• Excellent escalation‑management skills.
• Self‑sufficient; capable of completing tasks with minimal supervision and taking ownership of work without continuous guidance.

Requirements

• Bachelor’s degree in Electrical or Mechanical Engineering or equivalent experience.
• Minimum of 3 years of relevant experience.
• Ability to perform manual and physical labor in a cleanroom environment.
• Capability to bend, crawl, and work in and around systems within a semiconductor fab.
• Strong mechanical and electrical aptitude with independent troubleshooting ability; high‑vacuum experience strongly considered.
• First‑level software troubleshooting and support skills.
• Previous experience with multi‑discipline semiconductor metrology equipment preferred, with cleanroom experience.
• Working knowledge of integration with different equipment platforms and communication protocols such as SECS/HSMS.
• Understanding of semiconductor practices, safety, ergonomics, and yield requirements.

Benefits

• Certified Best Places to Work by Great Places to Work (2022‑2025).
• Ranked Top 30 in industry category.
• Continuous learning opportunities, industry trainings, and mentorship from experienced engineers.
• Access to cutting‑edge metrology tools and in‑depth technical knowledge.
• People‑focused, innovative culture that empowers impact‑driven work.
• Global presence with ~1,200 employees, three R&D centers, and 27 field offices.

Schedule

This full‑time role requires flexibility to work across business and non‑business hours, including weekends as needed. Overtime is not typically required.