Senior Field Service Engineer

For our client, we are seeking a Senior Field Service Engineer to join the team of a leader in the Energy & Utilities space. This role will serve as a key technical resource supporting advanced battery systems in the field, with a strong emphasis on customer service, troubleshooting, and operational reliability. The position partners closely with customers, contractors, and internal cross-functional teams to resolve complex electrical, mechanical, and software issues. In addition, this engineer will help drive safety, knowledge sharing, and continuous improvement across the organization. Location: Remote - US based candidates only, no visa sponsorship available Compensation: $100,000 – $120,000 annually Responsibilities Maintain and cultivate strong customer relationships through professional communication Diagnose and troubleshoot electrical, mechanical, and software issues for battery systems on-site and remotely Foster continuous improvement by collaborating across cross-functional teams Develop expertise in hardware and software systems, serving as the primary technical resource for complex issues Mentor junior team members on complex technical challenges Support knowledge sharing and collaboration within the team Manage third-party contractors and provide onsite technical support and training to customers Qualifications Bachelor's degree in Electrical Engineering or equivalent preferred, or a combination of experience and a 2-year technical certificate accepted 5+ years of experience managing customer relationships 8-10 years of industry experience in utility, wind, solar, or thermal energy equipment supply Demonstrated experience leading safety efforts in an operational setting Strong written and verbal communication skills Proficiency in MS Office tools, including Word, Excel, PowerPoint, and Visio, as well as Linux Experience with NetSuite or the ability to read construction and electrical drawings Benefits Work in a dynamic and innovative industry focused on advanced battery systems Opportunity to become a subject matter expert and engage in continuous learning Collaborative team environment with emphasis on professional growth Flexibility to work with a range of clients across multiple industries Opportunity to influence safety standards and practices in a high-impact role Our client is an equal opportunity employer. We encourage you to apply even if you don’t meet every qualification—your background could be exactly what this team needs.