Senior Field Service Engineer

About the role

Ellsworth Corporation, a global, industry leading distributor of specialty chemicals and equipment and adhesive manufacturer, is seeking a Senior Field Service Engineer. This role reports into EDS, an Ellsworth Corporation company. Candidates must be located in either Sparks, NV or the Midwest (Milwaukee, Chicago, or Minneapolis areas).

Responsibilities

• Installs, troubleshoots, repairs, modifies, overhauls, or refurbishes standard equipment and special purpose equipment and system components at customer locations
• Integrates equipment with customer and/or third-party vendor equipment, as needed
• Provides after-sales technical support and machine maintenance training to customers
• Performs preventive maintenance on customer equipment as required
• Communicates with customers to schedule installations, repairs, and/or preventive maintenance work, and estimated arrival times for unscheduled service requests
• Responds to technical questions and routine customer and sales inquiries regarding equipment operation and performance
• Participates in trade shows as required

Qualifications

• 4+ Years of direct work experience (2+ years for career level candidates)
• Bachelor’s degree from a four-year college in Engineering or related field, other combinations of education and experience may be considered
• Must possess and maintain a valid driver’s license with a satisfactory driving record
• Strong customer service skills with the ability to manage high-stress situations with professionalism
• Able to respond promptly to customer needs and actively gather feedback to drive continuous service improvement
• Continuously pursues training and development opportunities, including an in-depth knowledge of machine tool industry, latest technologies and company product lines
• Knowledge and ability to adhere to safety and security protocols to ensure a safe working environment
• Ability to work independently with minimal guidance, including making decisions which may be outside standard operating procedures
• Familiarity with relevant industry regulations and standards
• Frequent travel – 25-50% domestic and occasional international
• The ability to lift 75 lbs., frequently bending and lifting safely

Perks & Benefits

As an industry leader, we offer a competitive wage, bonus plan, and a comprehensive benefit package which includes Health, Prescription, Dental, Vision, Life, Disability, Flexible Spending, 401(k), Employee Assistance, Paid Time Off and Holidays, Wellness Program, Social Events, Community Involvement and much more! Click Here for a summary of Employee Benefits.