Senior Field Service Engineer

About the role

We’re a well-funded start-up tackling some of the biggest challenges in biology today. As a Field Service Engineer (FSE), you’ll wear many hats, contribute to a growing team, and have significant potential for financial and career growth. You’ll play a key role in helping customers solve problems and ensuring positive experiences with our proprietary instruments and platform.

Responsibilities

• Travel to customer/collaborator sites to provide timely technical support, including troubleshooting, design evaluation, and problem-solving/repair.
• Conduct customer site inspections for instrument receipt, installation, and relocations.
• Ensure compliance with instrument specifications and warranty commitments.
• Maintain and document work performed in service reports.
• Provide requirements and feedback for improved product reliability, serviceability, and design.
• Perform verification testing and preventative maintenance for the external instrument fleet.
• As time allows, help maintain and service our internal instrument fleet; provide feedback to Research and Product Development teams.

Requirements

• Bachelor’s or other advanced university degree in engineering, life sciences, or a related field.
• Minimum 5 years of field service experience, ideally in complex life science tools/instruments.
• Strong problem-solving skills, can-do attitude, and attention to detail.
• Demonstrated ability to understand customer needs, goals, and decision-making processes to drive customer delight.
• Ability to work in a cross-functional, collaborative, high-growth environment.
• Valid passport (90+ day validity) and driver’s license.
• Demonstrated ability to perform the essential duties of the position with or without reasonable accommodations.
• Ability to lift up to 50 lbs for approximately 15% of a typical working day.
• Ability to work in front of a computer screen 90% of a typical working day.
• Ability to grasp with both hands; pinch with thumb and forefinger; turn with hand/arm; reach above shoulder height.
• Ability to comply with personal protective equipment requirements.
• Ability to travel up to 50% of working time, including overnight/weekend travel at times.

Preferred Qualifications

• Early-stage company experience.
• Experience with Salesforce and MasterControl or similar CRM and document control systems.
• Hands-on experience with instrumentation and laboratory equipment; experience as an end-user of related instrumentation.
• Knowledge of cellular biology.

Benefits

• Competitive base pay, benefits, and equity.
• Comprehensive health plans for individuals and families.
• 401(k) retirement plan.
• Generous stock options.
• Flexibility to balance work and life.

Pay

In California, the estimated base salary range for this position is $120,000 - $170,000/year. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.