Senior Field Laboratory Representative (AZ)

About the role

Manage a team of Field Laboratory Representatives (FLR) which includes recruiting, hiring, training; scheduling, performance management, and oversight of performance at client site.

Responsible for thorough training of staff including on-boarding and initial training on expectations surrounding compliance, HIPAA and the core job functions of the position.

Create and maximize weekly staff schedule to fulfill client needs - ensuring efficient usage of staff hours and minimizing overtime.

Responsible for the daily oversight of assigned staff in accordance with company policies and applicable laws, including physically visiting all assigned staff accounts on a regular rotation to ensure adequate oversight and customer satisfaction.

Lead by motivating, inspiring, and coaching team to successful performance within their roles.

Arrange or personally provide coverage for staff absences and vacancies.

Partner with Sales Team on new account implementation for accounts with staff which includes attendance at client in-service and attending first time obtaining specimens.

Maintain open communication with staff, supervisor and all departments as needed.

Provide weekly reporting to direct supervisor.

Ensure adherence to the Dominion Diagnostics Corporate Compliance Program.

Provide the highest quality of service to our clients on a daily basis.

Alongside the Director of Field Operations Manager/Supervisor, plan and assist in presenting annual refresher training on FLR processes, procedures, and compliance guidelines for your assigned team.

Review FLR expense and mileage reports.

Review weekly FLR timecards for accuracy.

Requirements

• High School diploma or equivalent experience.
• 1+ years of management experience.
• Must be available to travel within the Arizona territory on a daily basis with short notice.
• High level or reliability, dedication and initiative.
• Good interpersonal skills to work well with clients, coworkers, and patients.
• Good writing, verbal skills and computer skills.
• Scheduling flexibility and dependability.
• Valid Driver’s License.
• Reliable transportation.
• Strong work ethic and commitment to completing assigned tasks.
• 3 years or more of phlebotomy experience.

Physical Requirements

• Physical stamina including standing for long periods, frequent walking, bending lifting, stooping, kneeling, reaching, twisting and squatting.
• Ability to perform repetitive manual tasks using hands and fingers for extended periods of time.
• Ability to lift up to 50 lbs.