Senior Field Failure Technical Specialist

The Senior Technical Specialist at FANUC America is responsible for providing high-level support to both internal and external customers, managing and coordinating field rework programs, and interfacing with multiple engineering groups to resolve technical issues.

Responsibilities

• Communicate with multiple FAC engineering groups to resolve technical Field Failure and Service issues.
• Manage and coordinate activities related to field rework programs.
• Provide advanced technical support to Field Service Engineers as an escalation resource.
• Interface with other engineering groups as required.
• Take on a leadership role supporting multiple service resources and customers.
• Manage and collect data during Field Failure investigations or reworks for reoccurring problems.
• Create meeting minutes, document verbal communication, and track customer communication, schedules, and open issues.
• Develop infield product rework projects and technical documentation.
• Coordinate large rework campaigns across multiple customers.
• Set up and participate in virtual and in-person meetings.
• Establish relationships with key customers to facilitate project execution and address concerns.
• Travel to customer sites as needed to support installation, maintenance, and service requirements.
• Document FANUC robot and peripheral equipment performance and report failure modes and results.
• Work safely and effectively in compliance with OSHA regulations and company safety standards.
• Communicate complex information clearly to customers, team members, and cross-functional stakeholders.

Requirements

• Bachelor’s degree in Engineering or equivalent relevant hands-on experience.
• Minimum of 5+ years of experience in robotics integration, field service, or related technical roles.
• Advanced knowledge and practical application of robotic systems.
• Strong proficiency in FANUC application software and robot programming.
• Proven ability to work safely and effectively in compliance with OSHA regulations and company safety standards.
• Technical writing skills with the ability to create clear, accurate, and detailed documentation.
• Excellent technical communication skills.

Preferred Qualifications

• Demonstrated experience working with FANUC robots, controllers, and peripheral equipment.
• Strong programming skills to develop, modify, and optimize programs.
• Well-developed technical writing skills.

What Would Be Even Better

• Experience working with FANUC robots, controllers, and peripheral equipment.
• Proficiency in FANUC application software and robot programming.
• Strong technical communication skills.
• Well-developed technical writing skills.

Pay and Benefits

FANUC America offers market competitive pay and benefits programs, including medical, dental, vision insurance, a 401(k) retirement plan, life insurance, short-term and long-term disability plans, tuition reimbursement, wellness program, flexible spending accounts, employee assistance program, flexible benefit dollars, generous holiday and vacation program, and more. Equal Opportunity Employer, including disabled and veterans.