Senior Field Engineering Specialist - Mass Spectrometry - Chicago
Roche · Elk Grove Village, IL · 1 mo ago
AdministrativeFull-time
We need to output HTML fragment with sections: headings for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. Need to parse the posting.
We need to extract:
- About the role: maybe the introductory paragraph about Roche culture? The posting includes "At Roche you can show up as yourself..." That's about company culture. Could be "About the role" or maybe "About Roche". But we need to follow headings list: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule.
We need to decide which sections have content.
Let's parse:
- Intro: "At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters."
That's about company culture, could be "About the role"? Might be better as "About the role" describing the role? Actually the role description starts after "The Position Senior Field Engineering Specialist – Mass Spectrometry - Chicago". Then "A healthier future..." etc.
We can treat "About the role" as a summary of the role: maybe combine the paragraphs after "The Position" up to "The Opportunity". Let's see.
The posting:
"The Position Senior Field Engineering Specialist – Mass Spectrometry - Chicago A healthier future. It’s what drives us to innovate. To continuously advance science and ensure everyone has access to the healthcare they need today and for generations to come. Creating a world where we all have more time with the people we love. That’s what makes us Roche. The Opportunity Roche Support Network offers an exciting opportunity for individuals who are passionate about technical excellence and national leadership. As a National Field Engineering Specialist – Mass Spectrometry, you will serve as the country-wide Subject Matter Expert (SME) and top-tier technical authority for Roche’s fully automated mass spectrometry platform, the cobas i601. While strategically located within a designated home region, you will belong to a national expert team responsible for resolving the most challenging technical escalations across the United States. Unlike traditional Core Lab liquid-phase diagnostic systems, automated clinical mass spectrometry introduces complex gas-phase ion physics, ultra-high vacuum (UHV) systems, and extreme-pressure fluidics. In this high-level role, you will lead complex nationwide installations, advanced preventive maintenance, and deep diagnostic troubleshooting. You will also bridge the gap between engineering and applications workflows—training customer operators nationally, guiding application optimization, and serving as a senior technical mentor across the Roche Support Network."
That seems like role overview / responsibilities.
Then bullet list of responsibilities: "As a Senior Field Engineering Specialist, you will:" followed by bullet points.
Thus we can have sections:
- About the role: maybe the introductory paragraph about Roche culture? Or we could skip About the role if not specific. But we need to include sections only when posting has real specific content. The intro about Roche culture is generic but still specific to Roche. Could be considered "About the role"? Might be okay.
Better: Use "About the role" to describe the role overview (the paragraphs before bullet list). Then "Responsibilities" for the bullet list.
Then "Requirements": maybe the "Who You Are" section (Bachelor's degree etc). That's requirements.
Then "Qualifications": maybe "Preferred Qualifications" section.
Then "Skills": maybe not explicitly listed; but we could infer from requirements? However we should not invent. If no explicit skills list, we should not create Skills section.
"Benefits": The posting mentions "Relocation benefits are not available for this job posting" and later "This position also qualifies for the benefits detailed at the link provided below." Then there is a "Benefits" heading in the text: "Benefits Who we are A healthier future drives us..." Actually after salary info, there is "Benefits Who we are A healthier future drives us..." That seems like a benefits section but then it goes into company description again. The posting includes a "Benefits" heading but then the content is basically the company description again (maybe duplicated). We need to preserve substantive information; we should not include boilerplate like duplicated lines. The "Benefits" heading is followed by "Who we are A healthier future drives us..." which is basically the same as earlier intro. That seems like boilerplate. However there is also mention: "Relocation benefits are not available for this job posting" and "This position also qualifies for the benefits detailed at the link provided below." No specific benefits listed. So we should not create a Benefits section because no specific benefits are stated (just link). The rule: never create Benefits section unless posting actually states them. So we omit Benefits.
"Pay": The posting includes salary range: "The expected salary range for this position based on the primary location of Illinois State is 78,100.00-145,00.000. Actual pay will be determined based on experience, qualifications, geographic location, and other job-related factors permitted by law. A discretionary annual bonus may be available based on individual and Company performance." That's specific pay info. So we should include Pay section.
"Schedule": The posting includes travel expectations: "This is a field-based role. Remote, field-based role on a National Team. Regional residence requirement: Central States. Chicago Preferred. Travel: Overnight travel is expected > 80% of the time across the national territory to support critical customer escalations, implementations, and training events. A company vehicle is provided with this position." Also "Ability to travel, including some overnight travel, is required". Also "Ability to support after hours and on weekends/holidays". That's schedule/travel expectations. So we can include Schedule section.
Now we need to format with
for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. Need to parse the posting.
We need to extract:
- About the role: maybe the introductory paragraph about Roche culture? The posting includes "At Roche you can show up as yourself..." That's about company culture. Could be "About the role" or maybe "About Roche". But we need to follow headings list: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule.
We need to decide which sections have content.
Let's parse:
- Intro: "At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters."
That's about company culture, could be "About the role"? Might be better as "About the role" describing the role? Actually the role description starts after "The Position Senior Field Engineering Specialist – Mass Spectrometry - Chicago". Then "A healthier future..." etc.
We can treat "About the role" as a summary of the role: maybe combine the paragraphs after "The Position" up to "The Opportunity". Let's see.
The posting:
"The Position Senior Field Engineering Specialist – Mass Spectrometry - Chicago A healthier future. It’s what drives us to innovate. To continuously advance science and ensure everyone has access to the healthcare they need today and for generations to come. Creating a world where we all have more time with the people we love. That’s what makes us Roche. The Opportunity Roche Support Network offers an exciting opportunity for individuals who are passionate about technical excellence and national leadership. As a National Field Engineering Specialist – Mass Spectrometry, you will serve as the country-wide Subject Matter Expert (SME) and top-tier technical authority for Roche’s fully automated mass spectrometry platform, the cobas i601. While strategically located within a designated home region, you will belong to a national expert team responsible for resolving the most challenging technical escalations across the United States. Unlike traditional Core Lab liquid-phase diagnostic systems, automated clinical mass spectrometry introduces complex gas-phase ion physics, ultra-high vacuum (UHV) systems, and extreme-pressure fluidics. In this high-level role, you will lead complex nationwide installations, advanced preventive maintenance, and deep diagnostic troubleshooting. You will also bridge the gap between engineering and applications workflows—training customer operators nationally, guiding application optimization, and serving as a senior technical mentor across the Roche Support Network."
That seems like role overview / responsibilities.
Then bullet list of responsibilities: "As a Senior Field Engineering Specialist, you will:" followed by bullet points.
Thus we can have sections:
- About the role: maybe the introductory paragraph about Roche culture? Or we could skip About the role if not specific. But we need to include sections only when posting has real specific content. The intro about Roche culture is generic but still specific to Roche. Could be considered "About the role"? Might be okay.
Better: Use "About the role" to describe the role overview (the paragraphs before bullet list). Then "Responsibilities" for the bullet list.
Then "Requirements": maybe the "Who You Are" section (Bachelor's degree etc). That's requirements.
Then "Qualifications": maybe "Preferred Qualifications" section.
Then "Skills": maybe not explicitly listed; but we could infer from requirements? However we should not invent. If no explicit skills list, we should not create Skills section.
"Benefits": The posting mentions "Relocation benefits are not available for this job posting" and later "This position also qualifies for the benefits detailed at the link provided below." Then there is a "Benefits" heading in the text: "Benefits Who we are A healthier future drives us..." Actually after salary info, there is "Benefits Who we are A healthier future drives us..." That seems like a benefits section but then it goes into company description again. The posting includes a "Benefits" heading but then the content is basically the company description again (maybe duplicated). We need to preserve substantive information; we should not include boilerplate like duplicated lines. The "Benefits" heading is followed by "Who we are A healthier future drives us..." which is basically the same as earlier intro. That seems like boilerplate. However there is also mention: "Relocation benefits are not available for this job posting" and "This position also qualifies for the benefits detailed at the link provided below." No specific benefits listed. So we should not create a Benefits section because no specific benefits are stated (just link). The rule: never create Benefits section unless posting actually states them. So we omit Benefits.
"Pay": The posting includes salary range: "The expected salary range for this position based on the primary location of Illinois State is 78,100.00-145,00.000. Actual pay will be determined based on experience, qualifications, geographic location, and other job-related factors permitted by law. A discretionary annual bonus may be available based on individual and Company performance." That's specific pay info. So we should include Pay section.
"Schedule": The posting includes travel expectations: "This is a field-based role. Remote, field-based role on a National Team. Regional residence requirement: Central States. Chicago Preferred. Travel: Overnight travel is expected > 80% of the time across the national territory to support critical customer escalations, implementations, and training events. A company vehicle is provided with this position." Also "Ability to travel, including some overnight travel, is required". Also "Ability to support after hours and on weekends/holidays". That's schedule/travel expectations. So we can include Schedule section.
Now we need to format with headings and - for lists,
for prose.
We must not repeat job title as heading. Do not include Job ID/requisition numbers.
We must remove boilerplate: cookie/navigation/legal/EEO/equal-opportunity/scam-warning, duplicated lines, application instructions. At the end there is EEO statements etc. Remove those.
We need to preserve all substantive information.
Let's extract content for each section.
**About the role**: Could be the introductory paragraph about Roche culture and the "A healthier future..." etc. But maybe better to combine the first two paragraphs before "The Opportunity". Let's capture:
"At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters. A healthier future. It’s what drives us to innovate. To continuously advance science and ensure everyone has access to the healthcare they need today and for generations to come. Creating a world where we all have more time with the people we love. That’s what makes us Roche."
That's a bit repetitive but it's substantive. We'll keep as prose.
Alternatively, we could treat "About the role" as the description of the opportunity: "Roche Support Network offers an exciting opportunity..." but that seems more like responsibilities.
I'll keep About the role as the initial culture paragraph(s). It's okay.
**Responsibilities**: The bullet list after "As a Senior Field Engineering Specialist, you will:" includes many items. We'll put each as
- .
Let's list them exactly:
- Serve as National Technical SME: Act as the primary national escalation point for the installation, advanced service, calibration, and root-cause repair of cobas i601 mass spectrometry platforms across customer laboratories nationwide
- Master Mass Spec & LC Hardware Engineering: Diagnose and repair specialized hardware, including ultra-high vacuum (UHV) pumps, atmospheric pressure ionization (ESI/APCI) sources, electromagnetic ion optics, oscillating RF/DC quadrupoles, and high-pressure/ultra-high pressure LC pumps operating at thousands of PSI
- Lead Advanced Maintenance: Perform deep molecular-pathway preventive maintenance, including rebuilding and oiling vacuum pumps, cleaning ion sources and sampling capillaries, replacing LC columns, and optimizing detector/mass resolution settings
- Applications & Workflow Integration: Cross-over into application workflow support by analyzing Total Ion Chromatograms (TIC), mass spectra (m/z ratios), isotopic distributions, and mass calibration tuning logs to diagnose root-cause hardware or separation issues
- National Application & Technical Training: Deliver master-level technical and application workflow training to clinical lab personnel and internal service teams nationwide, covering platform operation, maintenance, fluidic care, vacuum integrity, and advanced troubleshooting
- Contamination & Science-Based Troubleshooting: Resolve complex issues at the intersection of engineering and chemistry, such as chemical matrix suppression, isobaric cross-talk, micro-fluidic solvent leaks, and airborne chemical contamination (e.g., silicones/phthalates) affecting detector response
- National Mentorship & Quality Standards: Drive continuous national quality improvements, document activities in Roche’s CRM system, mentor field engineers across all regions, and collaborate directly with global technical support and R&D teams
- National Support & Travel: Serve as a dedicated resource for critical service-related issues, providing national escalation support after hours, weekends, or holidays as required
We'll keep each as
- .
**Requirements**: The "Who You Are" section:
"Bachelor's Degree in Biomedical Engineering, Mechanical Engineering, Electrical Engineering, Chemistry or related field plus 3 - 5 years of progressive experience repairing or servicing complex mechanical/system hardware and software
3 years experience in a clinical, manufacturing or research setting in a health or diagnostics industry environment with a focus on quantitative LC-MS
Electro-mechanical and fluidics troubleshooting experience
Ability to travel, including some overnight travel, is required
Ability to support after hours and on weekends/holidays"
We'll put each as
- maybe.
**Qualifications**: The "Preferred Qualifications" section:
"10+ years of progressive field service engineering experience, with a significant concentration dedicated specifically to LC-MS/MS or automated mass spec platforms
Advanced Engineering & Scientific Literacy: Deep operational mastery of vacuum leak detectors, mass calibration tuning fluids, RF/DC voltage oscilloscopes, nitrogen gas flow meters, and analytical chromatography data interpretation
Cross-Functional Application Mastery: Proven ability to bridge hardware engineering repairs with customer application workflows, helping laboratory staff optimize run conditions and troubleshoot complex sample matrix or separation anomalies
National Leadership & Coaching: Demonstrated success serving as a National Subject Matter Expert (SME), lead escalation engineer, or technical instructor for nationwide teams
Clinical Environment & Compliance: Strong working knowledge of clinical laboratory workflows, regulatory standards (CLIA, CAP), and laboratory safety protocols
Recognized subject matter expertise in maintaining, repairing, and troubleshooting clinical or analytical mass spectrometry systems (LC-MS/MS), triple quadrupoles, high-pressure liquid chromatography (HPLC/UHPLC), and vacuum systems
Demonstrated experience providing high-tier national escalation support, technical mentorship, and cross-functional training on applications workflows
Successful completion of required Roche training certifications upon hire
Ability to travel nationally, including frequent overnight travel, as dictated by national customer escalations and training needs"
We'll list as
- .
**Pay**: The salary range and bonus.
We'll put as
maybe with the range and note about bonus.
**Schedule**: Travel expectations, residence requirement, company vehicle, after hours/weekends.
We'll put as
or
. Since it's multiple points, maybe .
Let's extract schedule specifics:
- This is a field-based role. Remote, field-based role on a National Team.
- Regional residence requirement: Central States. Chicago Preferred.
- Travel: Overnight travel is expected > 80% of the time across the national territory to support critical customer escalations, implementations, and training events.
- A company vehicle is provided with this position.
- Ability to travel
- for lists,
for prose. We must not repeat job title as heading. Do not include Job ID/requisition numbers. We must remove boilerplate: cookie/navigation/legal/EEO/equal-opportunity/scam-warning, duplicated lines, application instructions. At the end there is EEO statements etc. Remove those. We need to preserve all substantive information. Let's extract content for each section. **About the role**: Could be the introductory paragraph about Roche culture and the "A healthier future..." etc. But maybe better to combine the first two paragraphs before "The Opportunity". Let's capture: "At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters. A healthier future. It’s what drives us to innovate. To continuously advance science and ensure everyone has access to the healthcare they need today and for generations to come. Creating a world where we all have more time with the people we love. That’s what makes us Roche." That's a bit repetitive but it's substantive. We'll keep as prose. Alternatively, we could treat "About the role" as the description of the opportunity: "Roche Support Network offers an exciting opportunity..." but that seems more like responsibilities. I'll keep About the role as the initial culture paragraph(s). It's okay. **Responsibilities**: The bullet list after "As a Senior Field Engineering Specialist, you will:" includes many items. We'll put each as
- . Let's list them exactly: - Serve as National Technical SME: Act as the primary national escalation point for the installation, advanced service, calibration, and root-cause repair of cobas i601 mass spectrometry platforms across customer laboratories nationwide - Master Mass Spec & LC Hardware Engineering: Diagnose and repair specialized hardware, including ultra-high vacuum (UHV) pumps, atmospheric pressure ionization (ESI/APCI) sources, electromagnetic ion optics, oscillating RF/DC quadrupoles, and high-pressure/ultra-high pressure LC pumps operating at thousands of PSI - Lead Advanced Maintenance: Perform deep molecular-pathway preventive maintenance, including rebuilding and oiling vacuum pumps, cleaning ion sources and sampling capillaries, replacing LC columns, and optimizing detector/mass resolution settings - Applications & Workflow Integration: Cross-over into application workflow support by analyzing Total Ion Chromatograms (TIC), mass spectra (m/z ratios), isotopic distributions, and mass calibration tuning logs to diagnose root-cause hardware or separation issues - National Application & Technical Training: Deliver master-level technical and application workflow training to clinical lab personnel and internal service teams nationwide, covering platform operation, maintenance, fluidic care, vacuum integrity, and advanced troubleshooting - Contamination & Science-Based Troubleshooting: Resolve complex issues at the intersection of engineering and chemistry, such as chemical matrix suppression, isobaric cross-talk, micro-fluidic solvent leaks, and airborne chemical contamination (e.g., silicones/phthalates) affecting detector response - National Mentorship & Quality Standards: Drive continuous national quality improvements, document activities in Roche’s CRM system, mentor field engineers across all regions, and collaborate directly with global technical support and R&D teams - National Support & Travel: Serve as a dedicated resource for critical service-related issues, providing national escalation support after hours, weekends, or holidays as required We'll keep each as
- . **Requirements**: The "Who You Are" section: "Bachelor's Degree in Biomedical Engineering, Mechanical Engineering, Electrical Engineering, Chemistry or related field plus 3 - 5 years of progressive experience repairing or servicing complex mechanical/system hardware and software 3 years experience in a clinical, manufacturing or research setting in a health or diagnostics industry environment with a focus on quantitative LC-MS Electro-mechanical and fluidics troubleshooting experience Ability to travel, including some overnight travel, is required Ability to support after hours and on weekends/holidays" We'll put each as
- maybe. **Qualifications**: The "Preferred Qualifications" section: "10+ years of progressive field service engineering experience, with a significant concentration dedicated specifically to LC-MS/MS or automated mass spec platforms Advanced Engineering & Scientific Literacy: Deep operational mastery of vacuum leak detectors, mass calibration tuning fluids, RF/DC voltage oscilloscopes, nitrogen gas flow meters, and analytical chromatography data interpretation Cross-Functional Application Mastery: Proven ability to bridge hardware engineering repairs with customer application workflows, helping laboratory staff optimize run conditions and troubleshoot complex sample matrix or separation anomalies National Leadership & Coaching: Demonstrated success serving as a National Subject Matter Expert (SME), lead escalation engineer, or technical instructor for nationwide teams Clinical Environment & Compliance: Strong working knowledge of clinical laboratory workflows, regulatory standards (CLIA, CAP), and laboratory safety protocols Recognized subject matter expertise in maintaining, repairing, and troubleshooting clinical or analytical mass spectrometry systems (LC-MS/MS), triple quadrupoles, high-pressure liquid chromatography (HPLC/UHPLC), and vacuum systems Demonstrated experience providing high-tier national escalation support, technical mentorship, and cross-functional training on applications workflows Successful completion of required Roche training certifications upon hire Ability to travel nationally, including frequent overnight travel, as dictated by national customer escalations and training needs" We'll list as
- .
**Pay**: The salary range and bonus.
We'll put as
maybe with the range and note about bonus. **Schedule**: Travel expectations, residence requirement, company vehicle, after hours/weekends. We'll put as
or
- . Since it's multiple points, maybe
- .
Let's extract schedule specifics:
- This is a field-based role. Remote, field-based role on a National Team.
- Regional residence requirement: Central States. Chicago Preferred.
- Travel: Overnight travel is expected > 80% of the time across the national territory to support critical customer escalations, implementations, and training events.
- A company vehicle is provided with this position.
- Ability to travel