Senior Facilities Service Manager - Mechanical (M3)

Responsibilities

• Lead the onsite mechanical facilities technician team responsible for maintenance, troubleshooting, repairs, and service execution for mission-critical cooling and HVAC systems.
• Serve as the direct manager for Mechanical Facilities Technicians, providing day-to-day leadership, work prioritization, coaching, performance management, and development.
• Build and lead an in-house self-perform maintenance program for mechanical systems, including planning, training, execution standards, and continuous improvement.
• Oversee maintenance and service execution for large-scale mechanical and cooling infrastructure, including chillers, CRAH/CRAC units, pumps, cooling towers, heat exchangers, piping systems, and associated controls interfaces.
• Manage vendors, contractors, and internal service teams, enforcing SLAs, workmanship standards, response expectations, and safe execution practices.
• Track system health, equipment reliability, energy performance, maintenance effectiveness, and service execution metrics, using data to improve uptime and reduce repeat failures.
• Own mechanical safety programs, regulatory compliance, and technician training related to maintenance execution, refrigerant handling, contractor oversight, and safe work practices.
• Support incident response, service restoration, capacity changes, maintenance planning, and post-event reviews to strengthen reliability and execution discipline.
• Partner closely with Facility Managers, Engineering, Reliability, Controls, Construction, and Commissioning teams to ensure effective handoffs, operational readiness, and maintainability of installed systems.
• Drive continuous improvement in maintenance procedures, spare parts readiness, documentation quality, technician capability, and service response standards.
• Ensure the site is prepared to support 24/7 mission-critical operations through proper staffing, escalation readiness, training, and maintenance planning.

Requirements

• Eligibility and Location Requirements: This position requires U.S. citizenship and is located onsite in Saline, Michigan. Relocation assistance may be available in accordance with Oracle's relocation policies.

Qualifications

• Experience: 3–5+ years of experience in HVAC, mechanical service, critical facilities maintenance, or related uptime-critical environments such as data centers, healthcare, industrial plants, semiconductor, or large commercial infrastructure.
• Leadership: 1–3+ years of experience leading technicians, service teams, or field maintenance operations.
• Technical Skills: Strong practical understanding of large-scale cooling systems, HVAC service operations, controls interfaces, redundancy strategies, and energy-performance considerations.
• Other Skills: Experience managing maintenance execution, vendor performance, technician development, and incident response in operational environments. Associate’s or Bachelor’s degree in Mechanical Engineering, HVAC technology, facilities management, or related field preferred; equivalent technical and field leadership experience also valued.

Skills And Competencies

• Crisis Management: Strong crisis management and service leadership in high-availability environments.
• Service Improvement: Proven ability to improve maintenance quality, service reliability, and execution discipline.
• People Leadership: Strong people leadership with the ability to develop technicians and reinforce accountability.
• Communication: Clear communicator who can coordinate across operations, engineering, and vendor teams.
• Operational Judgment: Strong operational judgment and ability to prioritize in time-sensitive situations.

Preferred Skills / Certifications

• Experience: Mission-critical cooling infrastructure including chillers, CRAH/CRAC systems, pumps, cooling towers, heat exchangers, valves, and mechanical distribution systems.
• Knowledge: BMS/controls integration, alarm response, trend analysis, and service coordination with automation teams.
• Techniques: Preventive maintenance, predictive maintenance, CMMS systems, energy optimization, and service KPI tracking.
• Specialized Training: EPA Section 608 Certification preferred where refrigerant-handling responsibilities apply. HVAC trade license or mechanical certification where applicable. OEM training or manufacturer certifications related to chillers, cooling systems, controls platforms, or critical mechanical equipment preferred.
• Regulatory Compliance: OSHA 30 preferred.

Physical Demands / Work Environment

• Physical Demands: Regular attendance, schedule flexibility, and response readiness are required. Must be able to frequently walk, bend, kneel, crouch, push/pull objects, and climb stairs. May be required to lift or move up to 39 pounds independently and participate in group lifts for loads 40 pounds or greater. Must also be capable of maintaining balance while working from ladders or elevated platforms.
• Work Environment: Industrial environment with continuous uptime essential. Requires safety and operational readiness to maintain facility infrastructure.