Senior Facilities Service Manager - Electrical (M3)

Responsibilities

• Lead the onsite electrical facilities technician team responsible for maintenance, troubleshooting, repairs, switching support, and service execution across mission-critical electrical infrastructure.
• Serve as the direct manager for Electrical Facilities Technicians, providing day-to-day leadership, work prioritization, coaching, performance management, and technical development.
• Build and lead an in-house self-perform maintenance program for electrical systems, including procedures, training, qualification expectations, execution standards, and continuous improvement.
• Oversee maintenance and service execution for critical electrical infrastructure, including switchgear, UPS systems, batteries, generators, grounding, breakers, and power distribution equipment.
• Own electrical safety programs and ensure strict compliance with NFPA 70E, lockout/tagout, energized work controls, switching discipline, and electrical safe work practices.
• Manage vendor performance, SLAs, and contract execution for electrical service scopes, ensuring quality, compliance, and safe field coordination.
• Track and report KPIs related to maintenance execution, downtime, equipment health, incident response, and corrective action effectiveness.
• Support incident response, service restoration, outage planning, maintenance readiness, and post-event reviews to improve resilience and reduce repeat failures.
• Coordinate closely with commissioning, operations, engineering, reliability, and construction teams to ensure safe and effective handoffs and operational readiness of installed systems.
• Drive continuous improvement in procedures, maintenance quality, documentation, technician capability, and field execution standards.
• Ensure the site is prepared to support 24/7 mission-critical operations through proper staffing, escalation readiness, training, and maintenance planning.

Requirements

• 3–5+ years of experience in electrical maintenance, field service, critical facilities operations, industrial power systems, or related uptime-critical environments such as data centers, utilities, manufacturing, or healthcare infrastructure.
• 1–3+ years of experience leading technicians, electrical service teams, or field maintenance programs.
• Strong background in electrical safety, maintenance execution, regulatory compliance, switching risk, and structured incident response.
• Experience leading technicians and vendor partners in high-risk operational environments.
• Average of 3–5 years of education in Electrical Engineering, Electrical Technology, facilities management, or related field.

Qualifications

• Strong troubleshooting judgment and disciplined incident response.
• Strong people leadership with the ability to coach technicians and reinforce accountability.
• Clear communicator who reinforces safety culture and execution standards.
• Proven ability to improve maintenance reliability, field discipline, and service delivery.
• Strong operational judgment in high-risk or time-sensitive environments.

Skills And Competencies

• Experience with mission-critical power infrastructure including switchgear, UPS, batteries, generators, breakers, relays, grounding, and distribution equipment.
• Familiarity with electrical maintenance planning, vendor management, switching procedures, incident reviews, and operational handoff requirements.
• Experience using CMMS systems, maintenance KPIs, service reporting, and corrective action tracking.
• Journeyman Electrician or Master Electrician license where applicable.
• NFPA 70E training strongly preferred.
• OSHA 30 preferred.
• OEM or manufacturer training on UPS systems, switchgear, generators, breakers, or protective systems preferred.
• NETA, NICET, or similar electrical testing / maintenance-related credentials are a plus where relevant to the role.