Senior Facilities Service Manager - Mechanical

Responsibilities

• Lead the onsite mechanical facilities technician team responsible for maintenance, troubleshooting, repairs, and service execution for mission-critical cooling and HVAC systems.
• Serve as the direct manager for Mechanical Facilities Technicians, providing day-to-day leadership, work prioritization, coaching, performance management, and development.
• Build and lead an in-house self-perform maintenance program for mechanical systems, including planning, training, execution standards, and continuous improvement.
• Oversee maintenance and service execution for large-scale mechanical and cooling infrastructure, including chillers, CRAH/CRAC units, pumps, cooling towers, heat exchangers, piping systems, and associated controls interfaces.
• Manage vendors, contractors, and internal service teams, enforcing SLAs, workmanship standards, response expectations, and safe execution practices.
• Track system health, equipment reliability, energy performance, maintenance effectiveness, and service execution metrics, using data to improve uptime and reduce repeat failures.
• Own mechanical safety programs, regulatory compliance, and technician training related to maintenance execution, refrigerant handling, contractor oversight, and safe work practices.
• Support incident response, service restoration, capacity changes, maintenance planning, and post-event reviews to strengthen reliability and execution discipline.
• Partner closely with Facility Managers, Engineering, Reliability, Controls, Construction, and Commissioning teams to ensure effective handoffs, operational readiness, and maintainability of installed systems.
• Drive continuous improvement in maintenance procedures, spare parts readiness, documentation quality, technician capability, and service response standards.
• Ensure the site is prepared to support 24/7 mission-critical operations through proper staffing, escalation readiness, training, and maintenance planning.

Qualifications

• 3–5+ years of experience in HVAC, mechanical service, critical facilities maintenance, or related uptime-critical environments such as data centers, healthcare, industrial plants, semiconductor, or large commercial infrastructure.
• 1–3+ years of experience leading technicians, service teams, or field maintenance operations.
• Strong practical understanding of large-scale cooling systems, HVAC service operations, controls interfaces, redundancy strategies, and energy-performance considerations.
• Experience managing maintenance execution, vendor performance, technician development, and incident response in operational environments.
• Ace or Bachelor’s degree in Mechanical Engineering, HVAC technology, facilities management, or related field preferred; equivalent technical and field leadership experience also valued.