Senior Facilities Manager

Overview The Senior Facility Manager will work collaboratively within the Integrated Facility Management team to deliver comprehensive facility management services including client relations, planning, operations, financial management, and site support in a Manufacturing/Industrial environment. This role requires strong leadership, exceptional interpersonal skills, and the ability to drive operational excellence through cross-functional collaboration and modern technology adoption Sound like you? To apply you need to be: Key Responsibilities: Planning & Strategic Operations Facilitate the resolution of service delivery issues by working with client sourcing, finance, contractors, and suppliersDevelop and implement service delivery strategies aligned with client objectivesCreate and execute business continuity plans and contingency strategiesIdentify and document best practice procedures to drive continuous improvementLeverage AI and digital tools to optimize facility operations and workflows Relationship Management & Professional Communication Manage relationships with site colleagues, clients, JLL leadership (corporate and site), and service delivery partnersDemonstrate flexibility and effectiveness working with diverse, cross-functional teamsCommunicate clearly and professionally at all organizational levelsTranslate customer needs into actionable initiativesBuild trusted partnerships with internal and external stakeholdersProvide regular, transparent updates to clients on facility performance and initiatives People Management & Team Leadership Directly manage and develop the Facilities Management TeamHire, coach, mentor, and conduct performance evaluationsFoster a collaborative, safety-focused team cultureDevelop team capabilities through training and professional development opportunitiesManage CBA-represented grievance and discipline processesMotivate teams to achieve business goals and maintain high performance standards Financial Management Monitor expenditure, analyze variances and trends, and implement resulting action plansForecast year-end results in collaboration with JLL Centers of Excellence (COEs)Develop financial performance metrics and cost-saving initiativesDemonstrate sound commercial judgment and bottom-line focusEnsure cost-effective delivery of business servicesManage budgets with proven financial acumen Performance Monitoring & Reporting Prepare and publish performance reports at agreed intervalsLead the development of KPIs to deliver services at the right cost and qualitySupport efficient and effective practices across global networksMeet timelines and targets set by Regional Director of OperationsSupport non-standard client requests and special projectsComplete reports and perform administrative duties as required Cross-Functional Collaboration Support JLL Centers of Excellence and Central Team Functional LeadsEnsure alignment with other JLL operational business unitsCoordinate with local contractors and vendors for repair and maintenance of IFM-contracted assetsManage and coordinate custodial functions for assigned site(s)Partner effectively across finance, operations, procurement, and safety teamsParticipate in organizational initiatives and knowledge-sharing across sites Environmental Health & Safety Leadership Ensure OSHA, state, and local regulatory complianceOversee HAZMAT (Hazardous Material) complianceManage commodity resources effectivelyDrive environmental compliance initiativesMaintain ISO compliance standardsPromote a culture of safety throughout the organization Education And Experience Minimum Requirements Bachelor's degree in a relevant discipline or equivalent industry experience in a management role7-10 years minimum of Facility/Project Management experienceProven track record managing and working with multi-disciplinary teamsDemonstrated subject matter expertise within IFM/Soft ServicesExperience successfully managing change initiativesProven people management experience leading diverse teams Knowledge, Skills, And Abilities Professional Competencies Academically/professionally qualified in facility management or related fieldProven ability to develop services and implement new policies and strategiesDetailed understanding of facilities maintenance marketplace, particularly hard and soft services deliveryStrong commercial awareness and business acumenUnderstanding of JLL business, drivers, and objectives Interpersonal & Communication Skills First-class interpersonal skills to develop effective relationships at all organizational levelsExcellent communication abilities across diverse audiencesStrong customer service orientation and client focusAbility to advise and influence senior management and colleaguesSkilled at translating technical concepts for non-technical stakeholders Leadership & Management Capabilities Proven manager able to develop, motivate, and lead teamsTrack record of building and sustaining effective relationships with internal and external service providersAbility to create and promote an environment aligned with JLL core valuesVisible leadership presence beyond immediate peer groupCapacity to manage in fast-changing environments and communicate positive change outcomes Analytical & Problem-Solving Skills Proven financial management and analytical capabilitiesAbility to anticipate, identify, and resolve problems proactively and creativelySound commercial judgment and decision-making abilitiesData-driven approach to performance improvementComfort adopting AI and technology tools for operational efficiency Operational Excellence Ability to work under pressure and deliver against deadlines or unexpected changesFlexibility in managing dynamic client site requirementsTrack record of implementing cost savings and operational efficienciesProven bottom-line focus with measurable resultsStrong project management capabilities Measurable Objectives Safety compliance and incident reductionKPI compliance and performance targetsClient customer satisfaction survey resultsCompletion of multiple training programsEffective management of CBA-represented grievance and discipline processesBudget variance managementService delivery quality metrics Core Competencies Strategic Leadership: Ability to create and implement facility strategies aligned with business goalsClient Partnership: Exceptional relationship-building and customer service skillsPeople Development: Strong team leadership and talent development capabilitiesFinancial Acumen: Proven budget management and cost optimization skillsCross-Functional Collaboration: Effective partnership across diverse teams and functionsCommunication Excellence: Clear, professional communication at all levelsChange Management: Ability to lead and adapt to organizational changeTechnical Expertise: Deep knowledge of facility operations and maintenanceProblem-Solving: Analytical, proactive approach to complex challengesTechnology Adoption: Comfort leveraging modern tools and AI for operational efficiency