Senior Facilities Coordinator

The Role

Vixxo is seeking a full-time Senior Facilities Coordinator to be based in their Colwich, KS office.

Top Responsibilities

• Receive and organize work requests from clients, primarily including core business trades such as handyman, electrical, plumbing, and HVAC.
• Make contractor assignments using the CWFS contractor base. Escalate any work with costs exceeding $1500 to the manager for further direction.
• Ensure the contractor selected meets predetermined client and manager-directed rates and SLAs.
• Clearly communicate expectations to contractors.
• Provide updates to clients on the schedule, progress, and completion details of assigned work orders.
• Escalate to manager if a capital project or large scale scope request is received for review and approval.
• Supports resolution of any issues throughout the work order life cycle, including escalation items from the Facilities Administrator, Client, and Management.
• Ensure any changes to scope are documented and approved (as applicable) by client and manager.
• Track and report facility management activities using the CWFS facility management technology.
• Assist Facilities Administrator, Business Administration & Management on the resolution of escalated noncompliant contractor invoicing, including backup documentation needed to meet client terms.

Qualifications

• A high school diploma or general education degree (GED) is required; some colleges preferred.
• Outstanding customer service skills are required.
• Minimum two years of previous experience as a Facilities Coordinator or equivalent.
• Must have a basic understanding of facilities repairs, including plumbing, electrical, and HVAC.
• Able to operate general office equipment such as computer, copier, fax machine, scanner, and multi-line telephone system.
• Must possess excellent time management skills and be adaptable to change.
• Able to apply basic math, including adding, subtracting, multiplying, and dividing in all units of measure, using whole numbers, common fractions, and decimals.
• Able to communicate verbally in one-on-one situations with management and co-workers; listen to others without interrupting and get clarification when needed.
• Strong attention to detail and focus on quality and accuracy.
• Exhibits dependability, including following instructions; responding to direction; and taking responsibility for own actions.
• Able to take initiative, including asking for and offering help when needed; performs work independently without being prompted.
• Able to prioritize and plan work activities, use time efficiently, and work within deadlines.

Why Vixxo

At Vixxo, we are an equal opportunity employer. We seek to create diverse and inclusive teams that reflect the variety of the clients and communities we serve, and we believe this creates a competitive advantage. We do not discriminate on race, color, gender, illness, disability, gender identity, sexual orientation, age, national origin, marital or familial status, military status, or religion.