Senior Facilitator, Experience, Granicus Experience Group

About the role

The Granicus Experience Group (GXG) is Granicus’ in-house digital agency, a cross-functional team of strategists, analysts, communicators, and Granicus technology experts focused on customer experience and digital communications. We leverage best-in-class human-centered practices and a design-thinking approach to help our federal, state, and local government customers better connect with the people they serve.

Responsibilities

• Design and facilitate structured, outcome-driven workshops that support discovery, group alignment, and decision-making for federal, state, and local government clients, both in person and virtually.
• Create end-to-end workshop experiences, including clear objectives, agendas, interactive exercises, and synthesis outputs aligned to client goals.
• Facilitate sessions with mixed-seniority stakeholders—from frontline practitioners to executive leadership—ensuring inclusive participation and productive dialogue.
• Apply human-centered design and CX methodologies (journey mapping, personas, ideation, prioritization) to translate insight into action.
• Adapt facilitation techniques and exercises to diverse government contexts, cultures, and levels of change readiness.
• Lead engaging virtual and hybrid workshops using tools such as Zoom, Teams, and collaborative whiteboards (e.g., Miro/Mural).
• Sustain momentum and energy in virtual settings through thoughtful session design, pacing, and interaction.
• Design custom exercises, worksheets, and breakout activities that support learning, alignment, and decision-making.
• Translate complex Customer Experience, digital, content, data, and technology concepts into accessible, actionable exercises for non-technical audiences.
• Deliver clear post-workshop outputs, including synthesized insights, documentation, and actionable recommendations.
• Serve as a trusted facilitator and guide, balancing neutrality with strategic direction to help clients move from discussion to decisions.

Requirements

Strong candidates for the Senior Facilitator role will have a proven track record of developing digital strategies for clients, preferably for government. Candidates will have experience facilitating workshops, analyzing data to inform strategies, and working on large-scale or program-level projects for clients. Candidates will be experts in owned media communications (website, email, SMS), human-centered design methodologies, as well as community engagement and management.

Qualifications

• 5+ years of consulting, digital strategy, user experience or customer experience preferably in a digital/social media company serving government or at a government agency.
• Proficient in core CX skills, ie. human-centered design, journey mapping, persona development, content strategy, quantitative and qualitative research methodologies, etc. ideally supporting a government client.
• Be proficient in digital-communications tools, and preferably the Granicus family of products, ranging from email marketing, online collaboration, website content management systems, online forms, social networks to the next new thing.
• Solid written, verbal and presentation skills and workshop facilitation skills in a heavy client-facing capacity.
• Experience digesting data and deriving insights that lead to actionable recommendations, then applying intuition and experience to complement data.
• Strategic thinker with the ability to exercise independence, autonomy, and sound judgment in making account recommendations and decisions.
• Experience and/or enthusiasm for working with government. Passionate about public service, citizen engagement and all things digital.

Skills

• Expertise in human-centered design and CX methodologies.
• Ability to adapt facilitation techniques to diverse government contexts.
• Strong communication and presentation skills.
• Experience with digital-communications tools and Granicus products.
• Data-driven thinking and the ability to derive actionable insights from data.
• Strategic thinking and the ability to make informed decisions.
• Flexibility and the ability to work in a fast-paced environment.

Benefits

At Granicus, we offer a competitive benefits package including:

• Comprehensive health insurance options
• Paid time off
• Flexible work arrangements
• Professional development opportunities
• Employee resource groups
• Workplace wellness programs

Pay

USD $93,000.00 - USD $120,000.00 /Yr.

Schedule

This role is typically performed on a computer using Zoom or Teams. Individual will be on camera throughout the day engaging with other employees. The role is typically performed indoors within a home office environment. This role is typically performed while sitting or standing at a desk. The individual will occasionally lift light objects.

Other Job Info

This role will require up to 30% travel to customer sites. GXG team members are expected to be available for in-person meetings with federal, state, and local customers as needed. This includes travel to customer locations to support relationship development, project execution, and strategic initiatives. These statements are intended to describe the general nature and level of work being performed by employees assigned to this job. This is not intended to be an exhaustive list of all responsibilities, duties, and skills required of employees assigned to this job. This role is typically performed on a computer using Zoom or Teams. Individual will be on camera throughout the day engaging with other employees. The role is typically performed indoors within a home office environment. This role is typically performed while sitting or standing at a desk. The individual will occasionally lift light objects.