Senior Experience Strategy & Implementation Manager

What You'll Own

• End-to-End Implementation Leadership
• Serve as the primary lead for new client deployments—owning everything from kickoff to launch.
• Build tailored implementation plans that align with each employer's workforce needs, benefits portfolio, and engagement goals.
• Partner closely with internal stakeholders (Support, Product, Directory, and Activation) to ensure coordinated execution.
• Track project milestones and dependencies, manage risks, and keep timelines on track with precision.

Client Strategy & Customization

• Design platform configurations and directory customization plans that reflect each client's brand, culture, and priorities.
• Lead discovery conversations to understand workforce challenges and translate those into actionable solutions.
• Collaborate with client stakeholders to develop launch campaigns, email communications, and internal engagement strategies.

Program Activation & Optimization

• Implement and refine activation tactics—such as segmented outreach, referral prompts, and tailored content—to drive user adoption.
• Analyze client performance data and user feedback to identify early wins and opportunities for improvement.
• Serve as a strategic advisor to HR and Benefits leaders—ensuring that each program delivers value and exceeds expectations.

Scalable Systems & Process Excellence

• Codify implementation workflows, toolkits, and playbooks to support future scale.
• Define and track key success metrics (e.g., time to launch, adoption rates, satisfaction scores).
• Contribute to Wellist's implementation framework and play a key role in growing our client success function.

What Success Looks Like

• 3 months in: You are implementing your first client with confidence and clarity, developed a strong cross-functional rhythm, and introduced new tools or templates that improve team efficiency.
• 6 months in: You're juggling multiple enterprise deployments, proactively managing timelines, and delighting client stakeholders. You've introduced creative activation strategies that boost employee adoption and early ROI.
• 12 months in: You've helped shape Wellist's scalable implementation model. Your client launches are smooth, outcomes are strong, and the processes you've built are repeatable across industries and segments.

What You Bring

• 5+ years of experience in client implementation, consulting, or program management.
• Proven ability to lead complex, cross-functional projects with tight timelines and high stakes.
• Experience navigating enterprise client relationships and driving strategic alignment with senior executives.
• A process mindset—you don't just get things done; you make it easier to get them done again.
• Comfort in high-growth, resource-constrained environments where speed and adaptability matter.
• Strong communication and stakeholder management skills—written, verbal, and interpersonal.
• Experience in HR Tech, workforce transformation, or digital health strongly preferred.
• Master's degree in Business or related field a plus.
• Willingness to travel 20–30% as needed.

Why Work Here

• A meaningful mission – Join a team building the support system we all want for our loved ones.
• Outstanding benefits – Excellent medical, dental, and life insurance; generous PTO and parental leave.
• Opportunity to grow – Help define how a Series A digital health startup scales with enterprise clients.
• Award-winning culture – Recognized by Fast Company, MassTLC, Rock Health, and more.