Senior Executive Casino Host - Virginia
About the role
At Live!, we take pride in our exceptional people. Our Team Members are the foundation of our success and the most valuable part of the Live! brand. The Senior Executive Host is responsible for generating new business, expanding the market geographically and across diverse customer segments, increasing rated play, and driving incremental trips and revenue from VIP players. This role grows annual revenue in alignment with the property plan and cross-property goals. The Senior Executive Host is an integral part of Live! Casino & Hotel’s efforts to build and improve market share and serves as the primary point of contact for VIP guests, encouraging repeat visits.
Where You'll Make an Impact
- Grows actual revenues annually, consistent with property plan, and cross property goals.
- Generate new business and expand the marketing reach.
- Actively develops and maintains guest loyalty and incremental visitation through personal contact such as telephone contact, on-property hosting, off-property entertaining, telemarketing, direct mail, and email using available services and promotional opportunities.
- Manages constant contact and communications with VIP players through telemarketing and email and SMS about services available, promotional opportunities, special events, and resolve customer complaints, etc. to assure customer retention and repeat business.
- Work special events servicing VIP players.
- Monitor and adjust performance to local competition.
- Ensures a quality gaming experience through personal services and meeting the needs of the VIP Player.
- Review VIP activities and promotional status with Director/Vice President of Relationship Marketing.
- Other duties as assigned.
Skills to Help You Succeed
- Ability to assume responsibility for independent/self-directed action
- Ability to perform assigned duties under frequent time pressure in an interruptive environment
- Must have strong time management skills
- Must be highly organized and detail oriented.
- Excellent written and verbal communication skills are a must.
- Applicants must have proven success in a venue environment.
- Knowledge of Player Tracking Systems a plus
- Knowledge of all gaming regulations.
- Ability to recognize problem gaming signs and deal with them appropriately.
- Must be able to work flexible hours including evenings, overnights, weekends and holidays and must be able to participate in the on-call rotation program
Must-Haves
- Five (5) to ten (10) years’ experience in player development, marketing, sales, and/or gaming.
- Four-year degree in a related field of equivalent work experience preferred
- You will be exposed to an alcohol and smoking environment and must be able to work in such environment.
- Must have the ability to secure and maintain licensure as required by any applicable regulatory entity as may be required to perform assigned duties, or as required by Live’s operating standards.
Physical Requirements
- 24/7 environment requiring extended hours including evenings and weekends
- Must be able to lift and/or push up to 30 lbs.
- Must be able to work standing for up to 4 hours at a time
- Must be able to work in small, confined area
- Must be able to bend at the waist
- Must be able to reach above the head
- Must be able to climb ladders and use Genie Lifts
Perks We Offer You
- Competitive New Business and Player Reactivation Incentive Program
- Comprehensive health coverage for full-time and part-time Team Members and their eligible dependents
- Free Basic Life Insurance
- Free Short Term & Long-Term Disability
- Generous retirement savings options
- Flexible Time Off
- Tuition Reimbursement
- Training and pathways for career growth
- Live! Hotel, Food & Beverage, and Entertainment Discounts
Life at Live!
Individuals chosen to be part of the Live! Team can expect
- To be part of an exciting experience unlike any other in the market.
- To be given the power and responsibility to put service and community first.
- To come together as a strong team, while valuing and celebrating our diversity.
- To be given the tools, resources, and opportunity to grow in their career.
- To work hard and have fun!
Live is a 24 hour /7 days per week high energy casino with a culture committed to fairness, teamwork, and most importantly FUN.
The casino is large and fast paced, requiring the ability and energy to move about it with a true sense of urgency!
Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises.
You will work in an environment where smoking is allowed.